topic Re: Copy/paste ends up in crash in XPERIA archive

Copy/paste ends up in crash

Panasync — Sat, 12 Nov 2016 11:02:36 GMT

Hi,
Suddenly the phone crashes the app (email or Chrome) when I long press for copy/paste function.
What could be the cause?

Re: Copy/paste ends up in crash

Uliwooly — Sat, 12 Nov 2016 17:51:59 GMT

Test the phone in >>> safe mode and report back

Re: Copy/paste ends up in crash

Panasync — Sat, 12 Nov 2016 19:54:14 GMT

In safe mode, copy in email app ok, copy in chrome shuts down chrome.
Started up in "normal" mode, copy ok in email app but not in Chrome.
So I guess it must be something with chrome?

Re: Copy/paste ends up in crash

Panasync — Sat, 12 Nov 2016 19:58:27 GMT

Downloaded Chrome Beta, copy/paste working ok 👍

Re: Copy/paste ends up in crash

Uliwooly — Sat, 12 Nov 2016 20:31:14 GMT

you can always clear the app data, keep us updated.

Re: Copy/paste ends up in crash

Panasync — Sun, 13 Nov 2016 10:46:12 GMT

It only work for a short time.
Also cleared app data, then it also worked OK a couple if times..
Also have the same problem on my lenovo android pad, so it must be something with chrome...
Firefox Working fine.

Re: Copy/paste ends up in crash

Jonas — Wed, 16 Nov 2016 09:26:07 GMT

Hi @Panasync I'm sorry to hear about this.

If it works fine with the Chrome beta it might be related to an update for the Chrome application. I would recommend that you uninstall updates for the Chrome application and see if you can copy/paste without Chrome shutting down. To do that go to Settings > Apps > Chrome > 3 dots > Uninstall updates.

Let me know how it goes!

Re: Copy/paste ends up in crash

Panasync — Sun, 20 Nov 2016 07:11:17 GMT

Logged in via Google account, so different username.. But still panasync ☺️

I uninstalled the updates, then it works fine.

Until I update chrome, then the same problems again.

Re: Copy/paste ends up in crash

Jonas — Mon, 21 Nov 2016 12:30:36 GMT

Thanks for the update!

Since it's related to an update to the Chrome application I would suggest that you leave your feedback regarding this to the developers of the application.

Open up the Chrome application and tap on the 3 dots in the top right corner > Help & feedback > Send feedback.

You can also send them an email.

Let me know if there is anything else I can help you with!