topic Re: M4 Aqua E2303 Proximity sensor poblem. in XPERIA archive

M4 Aqua E2303 Proximity sensor poblem.

d1Master — Fri, 11 Nov 2016 23:02:12 GMT

Hi,

I have my Xperia M4 Aqua one and a half year. Suddenly my phone screen goes blue. I took my phone to authorized service and and get back my phone today after 3 weeks. On my phone was changed the folowing parts:

- Motherboard 1295-8830
- Front case with display and touch (Black) 124TUL0011A

- Mic Rubber 460TUL0710A

- Sub Antenna 1 black 124TUL0018A

- Microphone & Sub Antenna Board - 124TUL0018A

- SD Cover 460TUL3310A

- SIM Cover 460TUL3510A

So my problem is that when i call someone my phone screen goes black without keeping my phone near the ear, and I cant to hang up, or if my second line call there is nothing to do.
Is this hardware problem, like somthing covering the proximity senosr or theres other things that can make this problem?

Re: M4 Aqua E2303 Proximity sensor poblem.

Uliwooly — Fri, 11 Nov 2016 23:57:41 GMT

Does your phone has a protective case, film and/or glass?

settings > about phone > diagnostics > test > test proximity sensor.

Re: M4 Aqua E2303 Proximity sensor poblem.

d1Master — Sat, 12 Nov 2016 00:03:06 GMT

No, I dont have any film or glass i have only silicon back case.
On ear proxymity text the phone starts to vibrate immediately with out covering the screen.

Re: M4 Aqua E2303 Proximity sensor poblem.

Uliwooly — Sat, 12 Nov 2016 00:08:29 GMT

Test your phone in > safe mode

Re: M4 Aqua E2303 Proximity sensor poblem.

d1Master — Sat, 12 Nov 2016 00:11:17 GMT

The first thing i tried was safe mode, but same.

Re: M4 Aqua E2303 Proximity sensor poblem.

Uliwooly — Sat, 12 Nov 2016 01:46:36 GMT

Send your device back to your Local support