topic Re: Xperia M4 aqua in XPERIA archive

Video hangs while playing

iammsr — Fri, 11 Nov 2016 17:39:18 GMT

I am using Xperia M4 aqua since 10 months but now problem is arise that video hangs too much whlie playing in any application and no sound is coming from the phone i.e, Touch sound, music sound, ringtones etc. I have submitted in sony care and they repair the software and gave me back the phone and once I also formatted the phone and I am not using sd card no apps is installed and no transfer from other mobile but yet the issue is not resolved so how to resolve it?

Re: Xperia M4 aqua

Uliwooly — Fri, 11 Nov 2016 19:38:10 GMT

test it in safe mode

how much free internal storage does your phone has?

Re: Xperia M4 aqua

iammsr — Sat, 12 Nov 2016 04:04:11 GMT

The internal storage is totally free and I have tested it in safe mode and it works fine.

Re: Xperia M4 aqua

Uliwooly — Sat, 12 Nov 2016 18:11:23 GMT

If it works fine in safe mode then it's a third party app causing the issue.

Re: Video hangs while playing

iammsr — Sat, 12 Nov 2016 18:14:35 GMT

Sorry I forgot to mention that I haven't installed any app or downloaded anything.

Re: Video hangs while playing

Uliwooly — Sat, 12 Nov 2016 20:32:39 GMT

Perhaps you didn't realized that you have indeed installed apps, but if it's working fine in safe mode it is a third party app, since safe mode disable third party apps

Re: Video hangs while playing

iammsr — Sun, 13 Nov 2016 02:29:46 GMT

But I have formatted the phone. And then I didn't download anything.