topic Re: Battery Care issue in XPERIA archive

Alarm does not ring while battery care is active

azzido — Thu, 10 Nov 2016 21:28:02 GMT

Hello, yesterday I decided to use battery care feature for the first time.

Before going to bed I set few alarms (as usually I do not wake up with first), plugged the charger in and the phone asked me if I want to use this feature. I selected "yes". The system told me when charging will reach 100%. Cool.

New icon has appeared i the upper left corner (status bar) and I went to sleep. In the morning I woke up on my own and notice there was no any alarm! It didn't wake me up! I checked the phone and it was turned off. It was just showing big battery icon but no Android system was running! I tried to boot it several times but it was hanged. Finally I powered it on and saw it was charged but as it hanged /turned off itself I was very late to the office, I overslept

Now I worry to use this feature again not to be late to the office, I cannot afford it. I will try to use it again but during weekend.

Can someone help? Is it working for you or this is a software bug?

Thank you.

Re: Battery Care issue

Uliwooly — Thu, 10 Nov 2016 22:30:33 GMT

You should keep testing it, you can do it at any time during the day

Re: Battery Care issue

ikramkhasim — Thu, 10 Nov 2016 23:32:58 GMT

I've been using this for a few weeks already. Works OK and no issues with my alarm. Maybe you toggled do not disturb somehow with total silence.

Also I'm wondering if anyone has the issue of the battery care charge not reaching 100% before unplugged. I sleep about the same time and wake up the same time but it always needs longer to reach full capacity, so I unplug the charger and a warning appears that I did before it fully charged. How do I adjust the timing so it's fully charged when I wake up, and not 30 minutes after?

Re: Battery Care issue

CrisLange — Fri, 11 Nov 2016 08:51:40 GMT

Based on what azzido wrote, I assume his phone had shut down while charging. That's not a function of the battery care system. Probably some app hanged the system and the phone shut down. I've been using the battery care function and it's working flawlessly so far. You should check your apps and see if one of them is prone to instability or malfunction.

Re: Battery Care issue

CrisLange — Fri, 11 Nov 2016 08:55:06 GMT

ikramkhasim, I think you should just keep using it normally, it will adjust itself since it works and adjusts itself with the statistics of your subsequent chargings.

Re: Battery Care issue

ikramkhasim — Fri, 11 Nov 2016 09:12:38 GMT

Thanks. I'll try and see if anything changes with the charging timing. The last time I unplugged it before it finished, when I plugged the charger again at night, it displayed a message saying I unplugged it before it was time or something (I don't remember exactly), and the feature was turned off. Would be weird though if it decided once and followed the set timing without readjusting.

Re: Battery Care issue

Isurus_Oxyrinch — Fri, 11 Nov 2016 13:22:44 GMT

I'm on firmware 39.0.A.1.250 and Battery Care does NOT work with alarms. Others have reported the same.

Re: Battery Care issue

azzido — Fri, 11 Nov 2016 20:36:22 GMT

I will test from Saturday to Sunday as tomorrow again I need to wake up early. I am affraid to the issue happen again.

Re: Battery Care issue

Sunking1011 — Fri, 11 Nov 2016 23:00:30 GMT

Isurus_Oxyrinchus Isurus_Oxyrinchus One time poster
2:22 PM
I'm on firmware 39.0.A.1.250 and Battery Care does NOT work with alarms. Others have reported the same.

That would SO be the way to do it. Why faff about with this 'learning' business Sony?

Re: Battery Care issue

azzido — Sun, 13 Nov 2016 11:47:22 GMT

Hello, I investigated it and it seems there may be 2 potential and separate issues:

1.Alarms does not work when Battery Care is activated during charging (I am using only stock Sony charger from the box)
2. Batter issue - sometimes battery discharges itself quicklywhen it was charget to 100%

For the second scenario I think this is what happened to me when I reported this issue for the first time: I plugged the phone to the charger for the night and turned on Battery Care. When it charged to 100%, no matter it was still plugged to the charger the battery discharged completely to 0% and I was late to the office.

Then again I did other scenario as follows:
I charged the battery to 100% before going to bed and unpluged it from the charger for the night. The phone was not charging, battery 100% and I went sleep. I assume the phone should go to deep sleep as well right? In the morning I noticed the battery was only 14% left Not 0like previously, so alarm rang, but I would expect to lose 1 to 1% of battery over night and not 86% right? Definitely something is wrong with Battery Care mode and when charging the phone to max 100%.

So far it happened to me only twice when first it completely discharged (charger plugged in, Battery Care o n) and secondly when It was ( charged to 100%, charger pkugged off the wall, Batter Care off).

Thank you.

Re: Battery Care issue

azzido — Sun, 13 Nov 2016 11:52:42 GMT

I am on 39.0.A.3.30
Sony shpuld incorporate the function that will allow to turn on 'logging'. Then after doing some things when we captured the bugs we could stop logging - - > use send button to send it to Sony with our description / steps we performed.

Re: Battery Care issue

Dirtymyers — Sun, 13 Nov 2016 12:21:14 GMT

My Sony xz phone when charging for long periods won't do the safe charge function where it charges up to 90% then 10% in the last half hour. It charges straight up to 100% and not to 90. I have kept the charging the same 11 pm to 6.30 am. I woke up last night at 3am to check it and was at 100%.

Do I need to have the phone switched on. I always charge the phone with it turned off

Re: Battery Care issue

azzido — Sun, 13 Nov 2016 17:36:17 GMT

Yes you have to have the phone turned on and Battery Care function activated, otherwise it will not work.

Battery care issue

Herschel_Clogs — Fri, 25 Nov 2016 04:12:11 GMT

Hello. I pre ordered the phone and have been using it since the day after it came out. I use the battery care feature every night. I performed a software repair several weeks ago just to clean up the system and since the battery care feature has been working fine. In the past few days though I have noticed several times that even while battery care is activated, the phone charges past 90%. One time it charged to 91% and stayed there until morning when it resumed charging to 100%. Tonight I was charging my phone and watched it charge from 90% up to 92% before I unplugged it to see if I could drain it down to 85% and attempt plugging it in and activating battery care again to see if it would function as intended. I always unplug my phone in the morning around 7am and plug it in at night between 40 and 60% usually around 11pm, 12am. Has anyone else noticed any issues with the battery charging past 90% even though battery care is active? It even told me that my phone would be finished charging around 6:45am and the battery care icon was displayed in the notification bar.

Re: Battery care issue

ikramkhasim — Fri, 25 Nov 2016 07:58:55 GMT

Hi, not sure what your question is. The phone is supposed to charge to 100% with or without Battery care activated. It's just that with Battery Care, it will only finish charging to 100% around the estimated time you usually unplug your charger. That willl ensure that the phone is not overcharged by being at 100% and still charging for most of the night. At least that's how I understand it to work.

Re: Battery Care issue

SDR1970 — Fri, 25 Nov 2016 11:51:09 GMT

I have noticed in the last 10 days or so that even though I have battery care is on, & my phone is on when I charge it up overnight, that battery care won't activate. It had been working for over a month so before hand. Any suggestions guys?

Re: Battery Care issue

ikramkhasim — Fri, 25 Nov 2016 13:17:45 GMT

Did you change your usual charging time or disconnect the charger before it reached 100% too many times?

Re: Alarm does not ring while battery care is active

Herschel_Clogs — Fri, 25 Nov 2016 13:44:08 GMT

I realize how battery care is supposed to work and that your phone will eventually reach 100%. I plugged my phone in around 10:30 last night and by 11:15 (with battery care activated, set to complete charge at 7:15am) the phone had charged from 45% up to 92%. At that point I unplugged it, but had not disconnected it from the charger at all previous to that during this charging cycle. I drained my battery to 75% then plugged the phone back in and battery care activated once again and this time successfully charged to 90% then held the charge until moving when it topped of to 100%.

Re: Alarm does not ring while battery care is active

Herschel_Clogs — Fri, 25 Nov 2016 13:46:05 GMT

Also, I had intended to begin a new thread, I even typed into the subject line. So I'm not sure why my thread ended up as a response to this guy's thread. Did not mean to thread Jack. This Mobile site is funky

Re: Alarm does not ring while battery care is active

SDR1970 — Fri, 25 Nov 2016 13:51:04 GMT

No to both questions.