topic Re: touch screen becomes unresponsive in XPERIA archive

touch screen becomes unresponsive

sashiq02 — Tue, 27 Sep 2016 16:19:19 GMT

touch screen becomes unresponsive if an incoming call come there after i can't talk call if that call ends also i cannot do any further operation , I need to restart the mobile for further proceedings

Re: touch screen becomes unresponsive

Uliwooly — Tue, 27 Sep 2016 20:39:18 GMT

Does your phone has a protective case, film or glass?

settings > about phone > diagnostics > test > test the proximity sensor

Re: touch screen becomes unresponsive

CameronT — Wed, 28 Sep 2016 01:48:18 GMT

Hi @sashiq02,

Welcome to the community.

Can you please test your phone in safe mode and see if the same issue occurs?

Re: touch screen becomes unresponsive

sashiq02 — Wed, 28 Sep 2016 11:39:14 GMT

yes its still there

Re: touch screen becomes unresponsive

sashiq02 — Wed, 28 Sep 2016 11:39:39 GMT

yes there is screen guard and case

Re: touch screen becomes unresponsive

Uliwooly — Wed, 28 Sep 2016 21:36:16 GMT

remove them > restart the phone > settings > about phone > diagnostics > test > test the touchscreen