topic Re: Priority mode not switching automatically to a different Do Not Disturb mode in XPERIA archive

Priority mode not switching automatically to a different Do Not Disturb mode

daherlihy — Tue, 27 Sep 2016 10:41:51 GMT

In short, I want my phone to swtich to Alarms Only, automatically at 10pm until 7am the following morning - I have set up the automatic rules set-up for this.

However it never switches over when I have the phone already in Priority mode.

Am I missing something here? Shouldn't the switch be occurring irrespective of what mode the phone is in?

I'm using Android Marshmallow 6.0.1 by the way

Re: Priority mode not switching automatically to a different Do Not Disturb mode

Didrik — Tue, 27 Sep 2016 14:05:41 GMT

Hi @daherlihy,

Just to clarify, you set your phone in the Priority only mode before the automatic rule is supposed to start?

I've tested in an updated device here and works the same way for me. If the phone is in Priority only previous to the automatic rule kicks in (and the automatic rule is to set the phone to Alarms only) then the phone remains in Priority only, I'll check if I can get some more information on this.

Re: Priority mode not switching automatically to a different Do Not Disturb mode

daherlihy — Tue, 27 Sep 2016 14:36:54 GMT

Hi Didrik - yes you got it correct.

Re: Priority mode not switching automatically to a different Do Not Disturb mode

Didrik — Tue, 27 Sep 2016 14:48:16 GMT

So you are unable to select anything other than Priority only in an Automatic rule? Are the options greyed out or do they just not exist? Could you post a screenshot of what is displayed when you try to change what Do Not Disturb modes are available under Settings > Sound & Notification > Do Not Disturb > Automatic rules > Press a rule > Do not disturb?

Re: Priority mode not switching automatically to a different Do Not Disturb mode

daherlihy — Tue, 27 Sep 2016 14:57:45 GMT

(removed - incorrect information)

Re: Priority mode not switching automatically to a different Do Not Disturb mode

Didrik — Tue, 27 Sep 2016 15:08:12 GMT

Does this only happen for pre-existing rules or does it also happen when you create a new rule?

Re: Priority mode not switching automatically to a different Do Not Disturb mode

daherlihy — Tue, 27 Sep 2016 15:21:45 GMT

just 1 rule (I deleted the previous ones)

Re: Priority mode not switching automatically to a different Do Not Disturb mode

Didrik — Tue, 27 Sep 2016 15:50:37 GMT

Could you post a screenshot here (or send me in a PM) on what you see when you attempt to change the Automatic rule?

Have you also checked if you are still unable to change this setting if you create a completely new rule?

Re: Priority mode not switching automatically to a different Do Not Disturb mode

daherlihy — Tue, 27 Sep 2016 16:01:59 GMT

Here's a video to recreate this issue: https://goo.gl/photos/mf31vKa3boyS2Md57

As you can see, I reset the rule to kick in with Alarms Only at 16:56. The phone is in Priority Only, and once it went to 16:56, it didn't change over - it remained on Priority

Re: Priority mode not switching automatically to a different Do Not Disturb mode

daherlihy — Tue, 27 Sep 2016 16:05:28 GMT

Would the key to this problem be at 0:37, where the notification says "Automatic rule set to turn on Do not disturb during specific times"?

Given that the phone is already in a DND mode (i.e. Priority), the device is choosing not to change the DND mode? I presume this is what is happening, but the rule should be applying ALL of the automatic rules if the option is given within in ...

Re: Priority mode not switching automatically to a different Do Not Disturb mode

Didrik — Wed, 28 Sep 2016 09:09:24 GMT

@daherlihy, when I tested this my phone behaved the same way. If I have the phone set to Priority only before an automatic rule is scheduled to start then the phone will remain in Priority only. I'll see if I can get some more information on this and get back to you.

Re: Priority mode not switching automatically to a different Do Not Disturb mode

daherlihy — Wed, 28 Sep 2016 09:51:57 GMT

^ very much appreciated

Re: Priority mode not switching automatically to a different Do Not Disturb mode

Didrik — Wed, 28 Sep 2016 13:55:28 GMT

No worries, I'll post here if I get some more information on this

Re: Priority mode not switching automatically to a different Do Not Disturb mode

daherlihy — Thu, 29 Sep 2016 18:30:25 GMT

I've noticed over the last 48 hours that Alarms Only keeps on enabling itself randomly. I restarted the phone this morning to see if it changes anything but it keeps on occurring.

Could these 2 issues be related?

Re: Priority mode not switching automatically to a different Do Not Disturb mode

Didrik — Fri, 30 Sep 2016 14:19:35 GMT

How often does "Alarms Only" enable itself? Could you check if "Alarms Only" enables itself while your device is rebooted to safe mode?

Re: Priority mode not switching automatically to a different Do Not Disturb mode

daherlihy — Fri, 30 Sep 2016 14:37:04 GMT

I notice Alarms Only enabled without my knowledge about 2/3 times daily, so every 5/6 hours roughly (given that I manually have it on Alarms Only during the night).

I'll try reboot it in safe mode to see what happens

Re: Priority mode not switching automatically to a different Do Not Disturb mode

daherlihy — Fri, 30 Sep 2016 14:50:07 GMT

I restarted it in Safe mode and Alarms Only didn't enable itself, although it doesn't enable itself either after normal start-up ... it just seems to randomly enable itself

Re: Priority mode not switching automatically to a different Do Not Disturb mode

Didrik — Fri, 30 Sep 2016 15:53:05 GMT

If it is completely random I can understand it's hard to test this. Please try keeping your phone in safe mode for a while and keep an eye open. Let me know if there is any change.

I'm also still investigating this and will let you know as soon as I have more information.

Re: Priority mode not switching automatically to a different Do Not Disturb mode

daherlihy — Wed, 05 Oct 2016 14:35:32 GMT

The issues are still occurring unfortunately.

The DND automatic rules don't apply the selected DND mode while the phone is in a different DND mode already (it does only when the phone isn't already in a DND mode)

Additionally, the Alarms-Only DND mode randomly applying only happens after the aforementioned issue (it hasn't occurred after the DND mode is automatically applied when there is no DND mode already active at that point).

I have only been able to get rid of the random Alarms-Only issue by restarting the phone in Safe mode and then afterwards again in Normal mode.

Re: Priority mode not switching automatically to a different Do Not Disturb mode

daherlihy — Wed, 05 Oct 2016 16:51:21 GMT

UPDATE ^

The random Alarms-Only is occurring even when I had no DND mode active at the time of the automatic rule.

So it's safe to say now that both issues are related somehow.