topic Re: Sony z5 dual sim answering call problem plus black screen while having call in XPERIA archive

Sony z5 dual sim answering call problem plus black screen while having call

WO1F — Fri, 24 Jun 2016 07:12:13 GMT

Hello all

I have 2 annyoing problems.

1- when i receive incoming calls sometimes it work normally and some times i cant swipe to answer what ever how many time i swipe and do it it just not answer.

2- sometime when i am in acall screen goes black and can't close the call untill the other person close first !!

What the problem that causing that i feel that it's was usless to buy that phone if i can'tuse it for calls .

I try everything's restart, pc comoania repair , factory data rest....

So please help . Its still under warranty from sony

My update and version info

Model number e6633

Android version 6.0.1

Build number 32.2.a.0.224

Re: Sony z5 dual sim answering call problem plus black screen while having call

_alexdon_ — Fri, 24 Jun 2016 07:12:55 GMT

@WO1F Your two problems seem related, maybe you have a screen protector?

Re: Sony z5 dual sim answering call problem plus black screen while having call

WO1F — Fri, 24 Jun 2016 07:14:34 GMT

Yes i have , but without it phone can scratch easy isn't

Re: Sony z5 dual sim answering call problem plus black screen while having call

_alexdon_ — Fri, 24 Jun 2016 07:16:57 GMT

It can, but you can always place a thin one instead. Is it protective glass?

Re: Sony z5 dual sim answering call problem plus black screen while having call

WO1F — Fri, 24 Jun 2016 07:18:19 GMT

Yes its glass screen protector, what you advise me to do please

Re: Sony z5 dual sim answering call problem plus black screen while having call

_alexdon_ — Fri, 24 Jun 2016 07:21:37 GMT

Remove it, the screen does not behave too well. There are good screen protectors, but many times what you experience right now happens.

Re: Sony z5 dual sim answering call problem plus black screen while having call

WO1F — Fri, 24 Jun 2016 07:34:21 GMT

I removed it and i will test my phone today because normally befor some time it was ok and some times it was have the 2 problem so i will test today and i will update you, and thanks for help i appreciate . But you think it's screen glass problem not software or phone issues. ?

Olso when i log in sony support site it shown my mobile as sony z5 dual but imei it written missing and warranty none. How this ? Is it because of 2 imei number !

Re: Sony z5 dual sim answering call problem plus black screen while having call

_alexdon_ — Fri, 24 Jun 2016 07:44:22 GMT

Yes, my bet would be on the screen protector.

Related to your account, I don't have access there, so you need to get in touch with your Local support.

Re: Sony z5 dual sim answering call problem plus black screen while having call

WO1F — Mon, 27 Jun 2016 18:20:11 GMT

yes i am problem still remaining even after i removed screen protector and cover

this really annyoing issues

Re: Sony z5 dual sim answering call problem plus black screen while having call

_alexdon_ — Mon, 27 Jun 2016 18:39:00 GMT

You should consider performing a software repair using Xperia Companion.

Re: Sony z5 dual sim answering call problem plus black screen while having call

WO1F — Mon, 27 Jun 2016 18:39:56 GMT

i did befor 2 times and formatting 2 times .. and still same

Re: Sony z5 dual sim answering call problem plus black screen while having call

_alexdon_ — Mon, 27 Jun 2016 18:40:50 GMT

@WO1F Have you also cleaned the display with a soft cloth?

Re: Sony z5 dual sim answering call problem plus black screen while having call

WO1F — Mon, 27 Jun 2016 18:58:58 GMT

yup what i can do more ... you know the feeling when you cant answer call its feel so bad

Re: Sony z5 dual sim answering call problem plus black screen while having call

_alexdon_ — Mon, 27 Jun 2016 19:01:39 GMT

In this case, contact your Local support.

Re: Sony z5 dual sim answering call problem plus black screen while having call

Abrez — Mon, 27 Jun 2016 21:58:11 GMT

Even I am having the same problem after the 6.0.1 update. Have done all the possible things.. Now waiting for an software patch may be.