topic Re: Touch screen problems with Z5 Compact in XPERIA archive

Touch screen problems with Z5 Compact

Hüsso — Thu, 23 Jun 2016 21:23:22 GMT

Hi guys, I have a problem with my z5 compact.

Ive bought it a few weeks ago. And i succesfully updated to the Marshmallow 6.0.1. The problem i have to handle is, that the lower part of the touch screen is hyperreactive and acts on his own. The phone opens the cam, the messaging app, the calling app, is calling persons on its own and so on. It is only on the lower part of the screen. And this phenomenon is only intermittently. The phone is used with a bumper since then. It never fell down. I made a restart, and i used the stamina and ultra stamina mode, always the same. And I also tried the safe mode. Sometimes it reacts very well without any problems, sometimes it makes its own thing. I also performed the diagnostic app which can be found under settings. It went well. But the problem still exists. What to do?

Re: Touch screen problems with Z5 Compact

Uliwooly — Thu, 23 Jun 2016 21:25:14 GMT

@Hüsso

Does the phone has a protective case, film or glass?

Re: Touch screen problems with Z5 Compact

Qatrium — Thu, 23 Jun 2016 21:25:52 GMT

Does it give the same symptoms in safe mode?

Re: Touch screen problems with Z5 Compact

Hüsso — Thu, 23 Jun 2016 21:26:18 GMT

yes i had an 9H glas on it but i removed it since the problem appeared

Re: Touch screen problems with Z5 Compact

Hüsso — Thu, 23 Jun 2016 21:26:47 GMT

yes also in safe mode the problem exists further

Re: Touch screen problems with Z5 Compact

Qatrium — Thu, 23 Jun 2016 21:32:22 GMT

@Hüsso
Did you expose your phone to water recently?

Re: Touch screen problems with Z5 Compact

Uliwooly — Thu, 23 Jun 2016 21:32:45 GMT

@Hüsso

You could repair it with XC or contact your Local support

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Touch screen problems with Z5 Compact

Hüsso — Thu, 23 Jun 2016 23:50:01 GMT

thank you guys, i will try it with the xperia companion, i hope it will work.

Re: Touch screen problems with Z5 Compact

DrErik — Fri, 24 Jun 2016 08:03:23 GMT

Hi!
Is it white? Then it's a well known problem, that Sony denies until they fix it with a software update in a few months.
Look here in the forums, or search the Web for "Xperia z5 compact white screen problems".
I was hoping that the problem would not occur in the latest release.