topic Re: Xperia M5 mobile data bug in XPERIA archive

Xperia M5 mobile data bug

Nahian — Fri, 05 Aug 2016 03:46:45 GMT

After I received the marshmallow update for my phone, my mobile data keeps switching on and off (even after I manually turn it off from settings) when it's connected to a wifi connection.
Is there a fix for this bug? If not, how do I report this problem to Sony?

Re: Xperia M5 mobile data bug

_alexdon_ — Fri, 05 Aug 2016 06:22:17 GMT

When you are connecting to a wifi network, it should turn off and when you are out of range from that network it should turn back on on it's own. But you're saying after turning mobile data off, it still does this?

Re: Xperia M5 mobile data bug

Alvyibnferoz — Fri, 05 Aug 2016 08:17:20 GMT

alexdon i can confirm this bug. Even when mobile data is off (yes manually turned off) and phone is connected to wifi it keeps turning on and off mobile data. (Specially when using camera). and when data is turned off and also wifi is off then every hour i get 2-3 notifcation that mobile data turned off which is also a bug and really annoying. alexdon

Mobile data automatically ON

AnuragYadav — Fri, 05 Aug 2016 10:39:40 GMT

After updating my Xperia M5 from lollipop to marshmallow ... My mobile data automatically turns on...but when I go to settings for turning it off, it shows that the sliding bar is on left side means it is off from settings. And mobile data icon is also black means it is off from here also. Because of this issue after update,money is deducted from my sim balance( 78 rupees) 😠😤😡. So how to fix this issue... Please reply ASAP

Re: Mobile data automatically ON

_alexdon_ — Fri, 05 Aug 2016 17:42:13 GMT

I can try to find some info on this.

Re: Xperia M5 mobile data bug

Nahian — Sat, 06 Aug 2016 05:17:52 GMT

Alexdon, this happens only when I'm connected to a wifi network, despite being in range. I can never completely shut off my mobile data. It's beyond annoying, especially during when I'm trying to type a message.

By reading the description of the issue I can come up wit...

YoGem — Sat, 06 Aug 2016 17:21:47 GMT

By reading the description of the issue I can come up with multiple theories about what is happening.

"when using the camera app".. Is it possible that your location settings are set to use networks to get geolocation? Cell tower, ip address can be used to get an approximate location to store it in the exif data of the photo.

Another one can be Google Nearby, are you guys using that feature?

But mostly probably... Location settings set to Battery S...

YoGem — Sat, 06 Aug 2016 17:27:36 GMT

But mostly probably... Location settings set to Battery Saving...

Re: Xperia M5 mobile data bug

Alvyibnferoz — Sat, 06 Aug 2016 19:52:34 GMT

Well it wasn't issue before update and also i have another Marshmallow phones so it is specific to this phone. It also gives notification saying phone data turned off. If it was location then that shouldn't happen and also i get message from my carrier that i connected and disconnected many times to data. (As my carrier sents me a message about how much used, cost etc everytime i disconnect data). Also i dont use Google nearby. And its a common issue many people are having. So its a bug in the firmware.

Re: Xperia M5 mobile data bug

Christofer — Mon, 08 Aug 2016 14:39:57 GMT

Hi,

Could anyone of you take a bug report of this? If so I can forward it internally for investigation.

To do this:

Go to Settings > About phone > Build number, tap 7 times on the build number.
Go back and select Developer options then turn on "USB debugging".
Select Logger buffer size and change it to "4 M"
Restart your phone, then wait for mobile data to turn on automatically.
Go back to Settings > Developer options, select "Take bug report".

When the report is ready you will receive a notification. Tap the notification to share it. I suggest you upload it to Google Drive and then choose to share a public link to the upload and include the link in the PM.

Re: Xperia M5 mobile data bug

Alvyibnferoz — Tue, 09 Aug 2016 08:44:46 GMT

[link removed]

Here is the bug report uoloaded to google drive. I wasn't connected to wifi. I was at my class, my data was turned off. But i did getting data turned off notification every 5-15 min. Later i will upload another one with wifi connected

Re: Xperia M5 mobile data bug

Christofer — Tue, 09 Aug 2016 08:50:58 GMT

@Alvyibnferoz Thank you, I will forward this internally. I removed the link from your post just in case.

Re: Xperia M5 mobile data bug

FireXCross — Wed, 10 Aug 2016 19:57:16 GMT

This is the same as my problem and it is annoying. The mobile data disabled notufication did not show up persistentl, prior to marshmallow update.

Re: Xperia M5 mobile data bug

FireXCross — Wed, 10 Aug 2016 20:05:53 GMT

@YoJem
Mine is set to high accuracy but the pop up notufication is somehow persistent. Even when i restart the phone. When my screen boots, almost always, now that i'm in marshmallow, the bug appears.

This did not occur prior to the update.

I'VE also tried sony cache wipe (power + volume up button until 3x vibrate) did not solve the bug

Re: Xperia M5 mobile data bug

Nahian — Thu, 11 Aug 2016 20:05:44 GMT

Hi Christopher!
I have taken a bug report like you've asked and saved it to my google drive.
But how do I PM it to you? Can you please walk me through this?

Re: Xperia M5 mobile data bug

Alvyibnferoz — Fri, 12 Aug 2016 01:32:48 GMT

Open his profile there is an option "Sent private message"

Re: Xperia M5 mobile data bug

Christofer — Fri, 12 Aug 2016 14:40:41 GMT

@Nahian You can see how to get a shareable link to the file on Google Drive here: https://support.google.com/drive/answer/2494822?co=GENIE.Platform%3DDesktop&hl=en

Once you have the link you can click on my profile name here on the forum. You will then have the option to send me a PM to the right, "send this user a private message".

Re: Xperia M5 mobile data bug

Nahian — Sun, 14 Aug 2016 21:35:48 GMT

Sent!
Hopefully you guys can find a fix for this soon.

TIA!