topic Re: Constant app crashes and UI resets while boiling hot in XPERIA archive

Constant app crashes and UI resets while boiling hot

Deadeye22 — Fri, 04 Nov 2016 13:24:43 GMT

Hi, i bought a Z5 compact in july and now 4 months later, the weather is colder (about 15-20 deegrees Celcius during the day). My phone gets boiling hot to the point were its uncomfortable to hold while texting in Messenger listening to music and maybe an ocasional google search. Apps restart, UI resets, keyboard crashes, and in general all apps act weird. I tried a factory reset nothing happened, i had a z1 compact prior to this one. Extremely dissapointed to the point that i feel like i downgraded, z1 compact would never heat up this much with these tasks with 20 deegrees ambient and such crashes never happened for 2 years of use. What can i do???

Re: Constant app crashes and UI resets while boiling hot

Uliwooly — Fri, 04 Nov 2016 18:29:26 GMT

You probably have other apps/services running in the background, creating this issue, what you can do is test it in >>> safe mode for a couple of hours or repair the phone with XC

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Constant app crashes and UI resets while boiling hot

Deadeye22 — Fri, 04 Nov 2016 18:33:59 GMT

I checked the battery drain graph and the apps below were just the apps thati used... Repairing with XC will reinstall the OS right?

Re: Constant app crashes and UI resets while boiling hot

Uliwooly — Fri, 04 Nov 2016 18:50:27 GMT

what are the top 6 items on that list ?

Re: Constant app crashes and UI resets while boiling hot

Bergamo1 — Fri, 04 Nov 2016 19:30:11 GMT

I have quite the same issue on my z5, since around two weeks it's crashing especially when starting Apps, e.g. Spotify... Sometimes it just takes very long (around one minute) until something happens and sometimes it directly crashes. And today while listening to music, i noticed the heat issue, normally the phone just gets warm while playing games, but today it got really hot and I wasn't even really using it. Tried already the Sony repair Software but didn't help either.

Re: Constant app crashes and UI resets while boiling hot

Uliwooly — Fri, 04 Nov 2016 20:10:03 GMT

You should test the phone in safe mode most likely you have a lot of background apps running.

Re: Constant app crashes and UI resets while boiling hot

Deadeye22 — Fri, 11 Nov 2016 09:57:02 GMT

Okay i tried safe mode nothing changed, but then i installed Clean master, and did a junk clean, cleaned 3 GB of junk, phome runs cooler except when i use it while its charging, its more responsive and battery is more or less back to normal, my question is, why?

Re: Constant app crashes and UI resets while boiling hot

Deadeye22 — Fri, 02 Dec 2016 13:13:18 GMT

Scratch that... Its back, i tried safe mode, still happenig, tried repairing for a second time, still happening. Using music player or radio, whilst browsing causes the phone and battery to get 45-50 deegrees and uncomfortable to hold, cant imagine the damage caused and i feel like i spent my money on a broken device

Re: Constant app crashes and UI resets while boiling hot

Deadeye22 — Tue, 06 Dec 2016 23:39:04 GMT

And a new trend, i do nothing, just open cpu temp app, no background apps running, ariplane mode on minimum brightness 48-51 celcius constantly. What is going on?
My device is frying potatoes

Re: Constant app crashes and UI resets while boiling hot

Uliwooly — Wed, 07 Dec 2016 02:19:33 GMT

@Deadeye22

Contact your Local support to get it inspected.