topic Re: Screen Lock password forgot in XPERIA archive

Screen Lock password forgot

Linh01 — Mon, 19 Sep 2016 20:47:10 GMT

Hi there,

I am desperately in need for help and I hope someone can help me.

I had logged out of my account on my Sony Xperia XA because I wanted to change to a different account. However, after I logged out, I had not yet registered or re-logged in with a different account then I set up a screen lock password. Soon after playing around, I forgot my password!!! Because I didn't register with an email account yet, I cannot recover it this way. I had downloaded PC Companion hoping to recover the phone, but as soon as I connect my phone with my PC via USB, it says my phone is locked and requires me to enter my password. But the point is I cannot recall what my password is!!!!

Is there any way to recover it???

Please helpppp!!!

Thanks so much in advance!!!

Re: Screen Lock password forgot

Uliwooly — Mon, 19 Sep 2016 21:08:52 GMT

Take a look at this

http://talk.sonymobile.com/t5/FAQ/How-to-unlock-a-phone-w-o-reseting-reformating-the-phone/m-p/927295#U927295

Re: Screen Lock password forgot

CameronT — Tue, 20 Sep 2016 01:09:56 GMT

Hi @Linh01,

I am sorry you're having issues with your XA.

If you are unable to do @uliwooly's process, you can do a software repair using Xperia Companion. Please be aware that this will erase all data on your handset.

Re: Screen Lock password forgot

marianx1 — Sun, 16 Oct 2016 20:10:17 GMT

Omg, but he just told you he can't access the Xperia Companion because HIS PHONE IS LOCKED. I have the same problem. When I open Xperia Companion it says UNLOCK PHONE but THIS IS THE PROBLEM, I CAN'T. What a catch 22, I wonder if the manufacterers have any logical reasoning skills. A 5 year old would be able to recognize the catch 22. And I haven't synchronized any account. Apple products asks you to do this immediately when setting up the phone, but not Sony. This is so illogical, I'm never buying a Sony product ever again. iPhones may cost more, but they're worth it, whoever made them is actually smart and not just playing like y'all over at Sony.