topic Re: Z5 compact yellow framework broken in XPERIA archive

Z5 compact yellow framework broken

Manuelpm88 — Mon, 20 Jun 2016 01:39:27 GMT

ello good day. i Have bought 1 month ago a Z5 compact yellow. The phone dropped from the table without any intention from a height less than one meter and when i look the phone. OH SURPRISE!!! Frame broke from the fingerprint sensor to the rear . Frame is the only broken part , party, riven . I wanted to ask if you know how much it costs a repair of this type . For the moment I save it with an aluminum bumper . I am surprised that this phone use plastic at the edges and i must say its a bad idea. Can you help me about prices for repair it? Im from Spain btw.

Re: Z5 compact yellow framework broken

Jake-SonyXperia — Mon, 20 Jun 2016 01:46:51 GMT

Hi fgag,

I am sorry to hear about this. You are best to contact a service agent to find out a price range. Use my signature below to find correct details for Customer Care within your region.

Re: Z5 compact yellow framework broken

Manuelpm88 — Mon, 20 Jun 2016 01:49:29 GMT

Do you know maybe the price for repair this? A near number?

Re: Z5 compact yellow framework broken

Jake-SonyXperia — Mon, 20 Jun 2016 02:02:47 GMT

Unfortunately not no, all repairs are case by case, so realistically only a repair agent can give you a figure.

it may be possible to contact the repair agent directly before sending the handset in, however this type of communication is different country to country, so its best you speak with Customer Care to find out.