topic Re: Front camera in Xperia X performens in XPERIA archive

Front camera in Xperia X performens

meagneta — Sun, 31 Jul 2016 11:17:56 GMT

The front Camera, to take self-portraits, show only a black screen no picture of me. The same thing happened a few days ago and when I restarted the phone then did the camera work. But now that does not work. I've made a forced end to the camera app, but do not get the camera to work anyway.

Re: Front camera in Xperia X performens

Qatrium — Sun, 31 Jul 2016 14:26:49 GMT

@meagneta

Try to clear Camera app cache:
- Go to Settings -> Apps -> All -> Camera -> Clear data and restart your phone.

Re: Front camera in Xperia X performens

meagneta — Sun, 31 Jul 2016 19:49:16 GMT

No, the front camera did not work in this measure . It 's still just black

Re: Front camera in Xperia X performens

Jake-SonyXperia — Mon, 01 Aug 2016 03:40:25 GMT

Hi meagneta,

Can you please boot the device in to Safemode and let us know if the issue continues?

Safemode instructions

Re: Front camera in Xperia X performens

meagneta — Mon, 01 Aug 2016 05:02:24 GMT

Hi!
The issue containues in Safemode.

Re: Front camera in Xperia X performens

Jake-SonyXperia — Tue, 02 Aug 2016 00:42:53 GMT

I am really sorry to say this but I would take the device back to the place of purchase and see what they can do to help rectify this for you.

Re: Front camera in Xperia X performens

Meagneta1 — Tue, 23 Aug 2016 07:22:23 GMT

I think the problem I have is caused by an app called Snapchat . By launching the various apps with camera function and then start on the phone several times , I have got the camera working. But every time Snapchat uppdatetas the problem will return./Meagneta