topic Xperia S not being detected by Xperia Companion on Mac or Windows in XPERIA archive

Xperia S not being detected by Xperia Companion on Mac or Windows

Tbags — Sat, 18 Jun 2016 22:44:35 GMT

Trying to upgrade system on a new Xperia S handset. I have downloaded Xperia Companion on my Mac and my daughters Windows computer yet BOTH fail to detect the handset. I have tried on both my old hand set AND the new one and tried on each handset AND each computer with 6 different USB leads.... the program simply WILL NOT detect either handset!

Someone PLEASE help?

(Edit)

Sorry frogot to mention that every time I connect the handsets to my computers the phone handset comes up with the message "Internal Storage Connected" so there is definately a connection.... just the Xperia Companion cannot detect it.

Re: Xperia S not being detected by Xperia Companion on Mac or Windows

MarlonUk1 — Sat, 18 Jun 2016 23:02:30 GMT

try to reinstall the program.

try to install the relevant drivers: http://developer.sonymobile.com/downloads/drivers/

Re: Xperia S not being detected by Xperia Companion on Mac or Windows

Tbags — Sun, 19 Jun 2016 02:52:44 GMT

Thanks but which would be the "Relevant" driver? Also, please see the edit of my original question.

Thanks

Re: Xperia S not being detected by Xperia Companion on Mac or Windows

MarlonUk1 — Sun, 19 Jun 2016 08:29:24 GMT

i see, it means that the device is connected on MAss storage option, you need to connect the device in MTP. you can find this on settings>usb connectivity

Re: Xperia S not being detected by Xperia Companion on Mac or Windows

Tbags — Sun, 19 Jun 2016 09:08:05 GMT

@nolramlb wrote:
i see, it means that the device is connected on MAss storage option, you need to connect the device in MTP. you can find this on settings>usb connectivity

I had seen that fix elsewhere but the Xperia S does not have that option

I go Settings>Xperia>USB Connectivity and the only selectable option there is "Install PC Companion", which is to "Launch PC Companion installation wizard when connecting to PC"

Re: Xperia S not being detected by Xperia Companion on Mac or Windows

Premankar88 — Thu, 28 Jul 2016 15:25:27 GMT

I am facing the same issue! Don't understand why Sony disturbed the earlier stable mobile support softwares!

Still looking for a solution.