topic Re: Not starting in XPERIA archive

Not starting

Deedi — Sat, 18 Jun 2016 18:38:13 GMT

I've had my M4 Aqua for roughly a year now and a few weeks back it lost connection to internet through Wifi. It said I was still connected to the network but I had no internet. The only way for me to get it back working was to restart my phone and everything went well for about a week and then the phone would randomly restart itself. As time went on it took longer and longer for it to restart and after a while it would not be able to get out of the "Sony, Xperia" screen. It would take atleast 30 minutes for it to finally start but now even that's over with.
The phone is getting really hot and it doesn't get past the first screen anymore. I've tried to reset it with Power button + Volume up but when I try to start it up again it's still the same.

Is there anyway to fix this or is it a new phone that's the solution? It seems like this is a common problem on the M4 so why hasn't anything been done about it?

Oh and the problems started after the last Android update.

Re: Not starting

Uliwooly — Sat, 18 Jun 2016 19:00:48 GMT

@Deedi

Repair the phone with XC and report back

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Not starting

Deedi — Sat, 18 Jun 2016 21:05:03 GMT

So I downloaded and installed XC but it seems to be unable to find my device...

Re: Not starting

Uliwooly — Tue, 21 Jun 2016 19:19:03 GMT

@Deedi

Does the notification LED turn on?

Re: Not starting

Deedi — Tue, 21 Jun 2016 22:51:52 GMT

Yes @Uliwooly. The light goes on and it starts to charge.

Re: Not starting

Uliwooly — Tue, 21 Jun 2016 23:22:03 GMT

@Deedi

Could you test a different computer?

Re: Not starting

Deedi — Wed, 22 Jun 2016 11:50:44 GMT

@Uliwooly

Not at the moment I'm afraid, working in rural Canada, will be back in civilization in a month and a half.

Re: Not starting

Uliwooly — Wed, 22 Jun 2016 16:41:29 GMT

@Deedi

I'm out of ideas atm

Re: Not starting

cicca57ita — Sun, 26 Jun 2016 17:10:34 GMT

I have exactly the same problem, i sent an e-mail to sony to see if they know what i can do, i'll say to you what they suggest me to do if they answer.

Re: Not starting

Uliwooly — Sun, 26 Jun 2016 19:56:54 GMT

@cicca57ita

Why don't you call them?