topic Re: Sony Ericsson arc keeps rebooting in XPERIA archive

Sony Ericsson arc keeps rebooting

Wed, 11 May 2011 16:22:45 GMT

took my piece 2 weks back , dont know wt went wrong its keeps on restarting automatically.

I have updated the new software in the mobile and even reset to factory default sttings. Still the problem is stiiting in my mobile.Pelase guide me

Re: Sony Ericsson arc keeps rebooting

Uliwooly — Thu, 12 May 2011 01:24:55 GMT

if you already tried Update Service

http://www.sonyericsson.com/cws/support/softwaredownloads/detailed/updateservice/xperiaarc?cc=gb&lc=en

and you still have the same problems, you should take it back

Re: Sony Ericsson arc keeps rebooting

Sam — Thu, 12 May 2011 01:45:55 GMT

Have you also tried formatting the memory card in the handset as corrupt data in this section can also cause this type of problem?

Re: Sony Ericsson arc keeps rebooting

Uliwooly — Thu, 12 May 2011 01:49:10 GMT

hey SAM if you have a chance can you check this thread

http://talk.sonyericsson.com/message/73641#73641

Re: Sony Ericsson arc keeps rebooting

Sam — Thu, 12 May 2011 01:57:14 GMT

Cheers for that, have done.

Re: Sony Ericsson arc keeps rebooting

Uliwooly — Thu, 12 May 2011 02:06:02 GMT

just trying to help

Re: Sony Ericsson arc keeps rebooting

Thu, 12 May 2011 02:18:26 GMT

Does it erases all the data & android settings .

Re: Sony Ericsson arc keeps rebooting

Uliwooly — Thu, 12 May 2011 03:00:57 GMT

yes it will delete all the apps, sms/mms, settings

Re: Sony Ericsson arc keeps rebooting

Uliwooly — Thu, 12 May 2011 03:02:26 GMT

BUT you could install Backup & Restore app from the X10 on your arc and back up all your apps and settings

http://talk.sonyericsson.com/message/65988#65988

and as for the SMS/MMS try

for SMS

https://market.android.com/details?id=com.riteshsahu.SMSBackupRestore&feature=search_result

for MMS

https://market.android.com/details?id=com.schwimmer.android.mmsextract&feature=search_result

Re: Sony Ericsson arc keeps rebooting

Thu, 12 May 2011 21:28:42 GMT

I have had the "reboot problem" since 18th April when I received my Arc. It is not the loose battery problem (reported by others elsewhere) - the phone never reboots due to vibration - most often it is just sat on the desk. It reboots at least 3 to 4 times every 24 hours. I have tried all the suggestions found on lots of forums (Factory Reset, Rebuild Software, etc), but none of these had any effect.

HOWEVER..... 3 days ago I switched off the WiFi. Since then it has not rebooted once. This suggests it is a problem with the WiFi chip. I should add that the reboot would occur wherever I was, with either no router in range or connected to one of 3 different routers. It could be just a coincindence that I haven't had a reboot since I switched off the WiFi, but the 62 hours uptime I now have is three times longer than any previoius uptime since I received the phone. So my current assumption is the problem is the phone WiFi.

So, Sonymax46 - is your WiFi permanently on ? If so, switch it off and see whether it still regularly reboots.

Nevertheless switching off the WiFi is not a permanent solution !! Hence, as soon as Vodafone UK have more Arcs in stock, they have promised to send me a new one, hopefully without the reboot problem.

Re: Sony Ericsson arc keeps rebooting

Fri, 13 May 2011 05:16:32 GMT

No i don't use WiFi.I formatted the memory and i could see that it stopped rebooting .

I'm still kept in observing mode if it don't reboots for next couple of days we can confirm that the issue is due to the corrupted memory chip. i will conform the same by posting here after couple of days.

Many thanks to all you guys who gave your valuable time and thoughts

Re: Sony Ericsson arc keeps rebooting

Uliwooly — Fri, 13 May 2011 06:20:20 GMT

give your feedback

http://www.xperiablog.net/

Re: Sony Ericsson arc keeps rebooting

Fri, 13 May 2011 11:36:26 GMT

I experienced this for the first time a few days ago when my 32GB SD card arrived and I inserted it. Copied music across and it was working Ok then it suddenly rebooted (67% battery left). It has not done it since but tends to add weight to the sd card theory.

Re: Sony Ericsson arc keeps rebooting

Fri, 13 May 2011 11:59:59 GMT

Hi Sam,

Is there any patch or fix for this. Seems this is coming due to inability in handling SD cards and the applications installed from android market. Is the SE going to release and update in software.

Re: Sony Ericsson arc keeps rebooting

Tue, 17 May 2011 11:51:12 GMT

Arc has just shut down. Came back to desk and nothing. Had to take the battery out to get it to boot up. Battery at 64% according to 'smart battery' app. Getting like my old htc touch diamond 2

Re: Sony Ericsson arc keeps rebooting

Sat, 21 May 2011 05:02:04 GMT

After thorough testing here are my results:

1) Apps like Whatsapp and skype. Either update them or delete. Test if that solves the issue.

2) Transfer all your files from your SD card to desktop. Unmount and format SD card. Test. If working properly, transfer files back to phone.

3) Tap your phone. Drop it loosely on the table. Throw it around a little. It would restart most Arc phones. Don't do it -OR- grab a piece of cloth. I used eyewear wipers. Cut it. Take the battery out. Put one peice in the socket where the batteries sits. Put the battery in. Put 2 pieces of the cloth between the battery and the case. Close it tightly. It will be more shock resistant.

Dundeal? The answer is yes.

Cheers,
Atari86

Re: Sony Ericsson arc keeps rebooting

Uliwooly — Sat, 21 May 2011 05:07:46 GMT

I haven't experienced a single reboot, I'm starting to think its only on the LT15i

but how about the camera and wifi issues

Re: Sony Ericsson arc keeps rebooting

Sun, 22 May 2011 06:02:40 GMT

my arc is the so-01c from docomo. it started rebooting a few times a day, and now, it is rebooting about every 2 minutes. sometimes it will keep rebooting, and then hang, so i have to take out the battery and put it back in again to be able to use the phone, and then it starts rebooting again. if i use the phone, it is fine, it will not reboot, only when idle. but the phone is pretty much useless, i can't even use it as an alarm clock.

i have talked to docomo, and they said they would replace it but they didn't have any stock. repair was the only thing i could do, or buy another handset, but due to travel for work, i was not able to get it serviced in time, so i will have to wait until i am back in japan to get it fixed. but at this point, i'm not even sure if i want to use sony ericsson, there are many new models due in 1-2 months.

now in addition to rebooting, when i look at the desktop, some widgets and icons are no longer visible. when i try to re-add the icon or the widget, it says the home screen is full, so i guess that means the system considers the icon/widget to be there, but it's not visible to the user.

i was pretty sure that this was a hardware issue, but now that i am having this icon issue, i'm wondering if it is a software issue? i have reflashed the original rom 3x using se update service. i have reset to factory settings many times. even when the phone has no apps on it, just the original rom, it still reboots by itself. it also does this whether wifi or bluetooth is off or on.

can anybody from sony ericsson tell me what the issue might be? or how i could get service while i am outside of my home market? i want to use my phone!

Re: Sony Ericsson arc keeps rebooting

Sat, 05 Nov 2011 17:59:39 GMT

I did the hard reset & updated it to 4.0.2.A.0.42 but the problem remains, it's still restarting...

Re: Sony Ericsson arc keeps rebooting

uliwooly-wooly — Sat, 05 Nov 2011 19:42:01 GMT

take the SD card and SIM cards out, use either PC Companion or Update Service to repair your phone, w/o the SIM/SD cards in, check if the problem persists