topic Get my settings back in XPERIA archive

Get my settings back

teejay13 — Wed, 14 Sep 2016 08:38:27 GMT

Hi all, ( sorry for my english, I'll try to do my best)

Yesterday I get the big black screen bug. Phone was block and not able to put it on. So I've charged it and wait 2hours and works again now. Just got somes bugs now :

- Can't launch somes apps while charging

- Light on my screen when it's 100% charged and can't cut it off ( annoying for the night )

- Phone get warm very quickly

I've bought it in begin of 2014 so is it just too old now?

Thanks

Re: Get my settings back

Christofer — Wed, 14 Sep 2016 10:42:01 GMT

Hi @teejay13, I'm sorry to hear this.

Could you give some examples of apps that you are unable to open while charging? What happens when you try to open them, do you receive an error message of some kind?

Did I understand you correctly in that you also experience that the screen turns on when battery charge reaches 100% and that it won't turn off?

Re: Get my settings back

teejay13 — Wed, 14 Sep 2016 11:03:01 GMT

Well for the apps turning off that's some games like Hearthstone, Knight and dragon, maybe because it's big app ( hearthstone make 2Go on the phone ) And No,ain't got any message, juste black screen and get back to the menu.

And yes it's correct, last night I've put my phone in charge and when it was to 100% screen light on and it was impossible to put on stand by by pushing on the power button.

For moment I'm reaching the Zero % of battery for making a full charge after

Re: Get my settings back

Christofer — Wed, 14 Sep 2016 15:45:06 GMT

The apps that you mentioned are all third party apps. Have you tried reinstalling any of these apps to see if that helps?

Regarding the screen not turning off, have you enabled any developer option in Settings > Developer options?

Re: Get my settings back

teejay13 — Wed, 14 Sep 2016 16:16:33 GMT

I've re-install the App and it's looks ok for now.

For the screen, yes i've enable and I've got an option : Stay Active ( screen never turn off during charge ), I've diseable it but nothing change it still light on when it's 100%.

( PS : Since put the battery from Zero % to 100% it goes a bit faster)

Re: Get my settings back

dandy63 — Wed, 14 Sep 2016 16:58:43 GMT

Have you tried running in Safe Mode to see if a 3rd party app is affecting the screen

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

Re: Get my settings back

teejay13 — Thu, 15 Sep 2016 11:45:27 GMT

I've try this morning and nothing looking anormal in the safe mode, but still got the light on when reach 100%

Re: Get my settings back

Christofer — Thu, 15 Sep 2016 12:01:46 GMT

@teejay13 In that case I suggest that you perform a software repair using Xperia Companion.