topic Re: charging problem and crash lock screen clock in XPERIA archive

Crash at the lockscreen while charging

nk3927 — Wed, 26 Oct 2016 18:29:12 GMT

when we connect charger its lock screen clock is crashed and not working any key in 7 to 8 sec and then it on but not working fast charging. Please solve this problem and inform me.

Re: charging problem and crash lock screen clock

Uliwooly — Wed, 26 Oct 2016 18:54:30 GMT

Restart the phone and check again, also test it in >>> safe mode and report back

Re: charging problem and crash lock screen clock

nk3927 — Thu, 27 Oct 2016 03:50:55 GMT

In safe mode problem is same and we repair my phone software by laptop but same problem then

Re: charging problem and crash lock screen clock

Emir1 — Thu, 27 Oct 2016 07:16:56 GMT

Hi @nk3927, I am very sorry to hear that.

If I understood you correctly, the whole phone freezes as you connect a charger? Also, are you using the original charger which came with your device?

If it still persists even after performing a software repair using Xperia Companion, then I recommend that you get in touch with your Local support in order to have it sent to an authorized service center.

Re: Crash at the lockscreen while charging

nk3927 — Thu, 27 Oct 2016 13:37:53 GMT

yes I always using original charger or repair software by using xperia companion. but problem not solve.

Re: Crash at the lockscreen while charging

Emir1 — Thu, 27 Oct 2016 13:39:54 GMT

In that case I recommend getting in touch with your Local support so that you can be assisted in sending in your device to an authorized service center.