topic Re: Snapchat crashing phone in XPERIA archive

Snapchat crashing phone

JoshMunners — Mon, 25 Jul 2016 20:15:40 GMT

HI,

Just got my Xperia X, transferred all aps ETC. between phones with google account and gave the phone the latest software update.

Everything is in working order... bar Snapchat. Whenever I launch the app it makes my phone reboot. I have uninstalled and re-installed the app, and restarted my phone. Can't make anything work.

Has anyone else had this problem and/or does anyone know a solution to make the app work?

thanks

Re: Snapchat crashing phone

Uliwooly — Mon, 25 Jul 2016 20:28:45 GMT

@JoshMunners

It works fine with my Xperia X

Re: Snapchat crashing phone

JoshMunners — Mon, 25 Jul 2016 21:13:43 GMT

oh right. any idea of what i should do or where to look in order to fix it?

Re: Snapchat crashing phone

Uliwooly — Mon, 25 Jul 2016 21:16:55 GMT

@JoshMunners

Do you get an error at all? does your phone reboot when you use other apps that require data? how old is the SIM card? are you downloading the app from the playstore?

Re: Snapchat crashing phone

JoshMunners — Mon, 25 Jul 2016 21:21:08 GMT

The phone doesn't give an error message, screen crashes and then reboots, no other apps cause the phone to crash. SIM card and phone are brand new today with latest software installed. And yes I am downloading from the play store.

Re: Snapchat crashing phone

Uliwooly — Mon, 25 Jul 2016 21:29:01 GMT

@JoshMunners

Could you test the phone and app w/o the SIM card and just with WiFi?

Re: Snapchat crashing phone

JoshMunners — Mon, 25 Jul 2016 21:35:42 GMT

No still crashes without a sim card

Re: Snapchat crashing phone

Uliwooly — Mon, 25 Jul 2016 21:43:31 GMT

@JoshMunners

How odd, I'm not sure if you are willing to repair the phone with XC

Re: Snapchat crashing phone

JoshMunners — Mon, 25 Jul 2016 21:47:37 GMT

I think that will be what I try now. If that doesn't work back to the shop I go

Re: Snapchat crashing phone

JoshMunners — Mon, 25 Jul 2016 22:44:15 GMT

Ive done a phone repair with Xperia Centre and that still has not solved the problem. really annoyed at this now

Re: Snapchat crashing phone

Uliwooly — Mon, 25 Jul 2016 23:36:49 GMT

@JoshMunners

I'm not sure what else to suggest other than to contact Sony >>> Local support and snapchat devs.