topic Re: Blue screen in XPERIA archive

Blue screen

Nytox — Tue, 25 Oct 2016 16:30:28 GMT

Hi I have a problem with my Sony Xperia m4 aqua. When I use the phone sometimes appeared a blue screen e after this the phone restart automatically. First this screen it appeared at the start but after a repair with the software on pc I fix it. But when I was using the phone it restart automatically with a blue screen again. How I fix it?

Re: Blue screen

Uliwooly — Tue, 25 Oct 2016 16:52:21 GMT

Repair the phone with XC, if you encounter the same issue, you will have to contact your Local support

Re: Blue screen

Nytox — Tue, 25 Oct 2016 18:47:42 GMT

What is xc??

Re: Blue screen

Uliwooly — Tue, 25 Oct 2016 19:16:38 GMT

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Blue screen

Jake-SonyXperia — Wed, 26 Oct 2016 00:43:03 GMT

Hi @Nytox

Welcome to the community,

Sorry to hear about this issue, can you please advise if you are restoring the handsets content after performing a software repair on the device? As this could possibly be a part of the problem.

Let us know how you get on.

Re: Blue screen

Nytox — Wed, 26 Oct 2016 05:03:13 GMT

Thanks. I have just send an email at my Local Support in Italy. Now I have remove the sd card for see if it is corrupted.

Kind Regards