topic Re: Screen dies in XPERIA archive

Screen dies

1202A — Sun, 24 Jul 2016 19:22:17 GMT

I have a z5 compact. As soon as I make a phone call the screen just switches off and I can't end the call unless I connect my earphones. How can I fix this?

Re: Screen dies

Uliwooly — Sun, 24 Jul 2016 19:33:34 GMT

@1202A

Does your phone has a protective case, film, glass?

settings > about phone > diagnostics > test > test proximity sensor.

Re: Screen dies

1202A — Sun, 24 Jul 2016 19:58:44 GMT

Yes it does. Why?

Re: Screen dies

Uliwooly — Sun, 24 Jul 2016 20:02:38 GMT

@1202A

remove it/them and report back.

Re: Screen dies

CameronT — Mon, 25 Jul 2016 02:02:16 GMT

Hi @1202A,

Welcome to the community.

I think @uliwooly is on the right track. In most cases the issue you are facing happens when a screen protector is interferring with the ear proximity sensor, which detects when you have your phone up to your face and turns the screen off.

Remove the screen protector and run the test he mentioned (settings > about phone > diagnostics > test > test proximity sensor) and see if it vibrates immediately, or only when you cover the phone.