topic Re: Native Contacts App in XPERIA archive

Native Contacts App

Bluesman65 — Sat, 10 Sep 2016 13:31:37 GMT

Having issues with the subject crashing when choosing certain contacts that I have created under favorites within my Google account. Doesn't make sense since some will open normally. The others simply closes the app completely and to take it one step further it does the same thing if I just scroll down to the same contact in the list of all contacts. I have cleared cache and force stopped the app and have completed a system reboot to no avail.

Re: Native Contacts App

Uliwooly — Sat, 10 Sep 2016 16:02:46 GMT

That's rather odd, could you test it in >>> safe mode just to see if it's a third party app causing this.

Re: Native Contacts App

Bluesman65 — Sat, 10 Sep 2016 16:13:16 GMT

The device will not go into the screen to allow reboot in safe mode per the instructions on how to perform the function.

Re: Native Contacts App

Uliwooly — Sat, 10 Sep 2016 16:27:36 GMT

Are you certain?

https://www.youtube.com/watch?v=jEWTHmG7Yn0

Re: Native Contacts App

Bluesman65 — Sat, 10 Sep 2016 16:35:10 GMT

Positive and just hung up with Sony I'm going to install their Companion software to troubleshoot the device further.

Re: Native Contacts App

Uliwooly — Sat, 10 Sep 2016 17:08:16 GMT

You should be able to boot in >>> safe mode as the guide <<< or the video ^^^^

perhaps you are not following the steps correctly or you have a faulty power button.

Re: Native Contacts App

Bluesman65 — Sat, 10 Sep 2016 17:16:21 GMT

It isn't following the steps correctly I can assure you.

Re: Native Contacts App

Uliwooly — Sat, 10 Sep 2016 21:38:40 GMT

I think that you might be missing a step, describe what you are doing

Re: Native Contacts App

Bluesman65 — Sat, 10 Sep 2016 21:57:33 GMT

Pushing in the power on/off button then when the power off restart and screenshot window pops up I tap and hold for the screen to pop up that shows the option of restarting in safe mode but that window never pops up just the same one that pops up to allow you to turn off, restart or take a screenshot.

Re: Native Contacts App

Uliwooly — Sat, 10 Sep 2016 22:02:04 GMT

Do you keep pressing the power button or do you release it?

Re: Native Contacts App

Roadrunny76 — Sat, 10 Sep 2016 22:15:28 GMT

You have to keep pressed the power off option

Re: Native Contacts App

Bluesman65 — Sat, 10 Sep 2016 23:35:31 GMT

Release it then press again to bring up the safe mode option

Re: Native Contacts App

Uliwooly — Sun, 11 Sep 2016 00:23:53 GMT

Press and hold the power button until you see the pop up menu > release the power button > long press on the power off option of the menu.

Re: Native Contacts App

Bluesman65 — Sun, 11 Sep 2016 01:05:18 GMT

Perfect thanks

Re: Native Contacts App

Bluesman65 — Sun, 11 Sep 2016 01:17:06 GMT

In safe mode it worked fine so how do I identify the third party app that is causing the issues?

Re: Native Contacts App

Uliwooly — Sun, 11 Sep 2016 01:23:49 GMT

You could uninstall one at a time until you find the culprit, it could be an antivirus, taskiller, battery app, ram app, clean master, etc.

Re: Native Contacts App

Bluesman65 — Sun, 11 Sep 2016 03:27:26 GMT

Google Plus was the culprit would have never guessed it would've been that app.

Re: Native Contacts App

Uliwooly — Sun, 11 Sep 2016 21:14:49 GMT

I'm glad its working fine now