topic Re: Headset issue after z3 update to 6.0.1 in XPERIA archive

Headset issue after z3 update to 6.0.1

imlovepen — Sun, 24 Jul 2016 15:56:47 GMT

After the latest update, i've been having problems using my headset with my phone. It works fine when used to make phone calls, but when I try to listen to a music or a video, I can't hear a thing. I've tried several headsets but same issue. How to fix this?

Re: Headset issue after z3 update to 6.0.1

Uliwooly — Sun, 24 Jul 2016 17:52:58 GMT

@imlovepen

Test it in >>> safe mode

Re: Headset issue after z3 update to 6.0.1

Ganley82 — Sun, 24 Jul 2016 18:00:19 GMT

Brand new xperia x. Having same problem. Even the headphones supplied with the phone don't work. Major disappointment.

Re: Headset issue after z3 update to 6.0.1

Ganley82 — Sun, 24 Jul 2016 18:00:41 GMT

Same issue in safe mode as well

Re: Headset issue after z3 update to 6.0.1

Uliwooly — Sun, 24 Jul 2016 18:05:53 GMT

@Ganley82

Repair the phone with XC and report back

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Headset issue after z3 update to 6.0.1

imlovepen — Mon, 25 Jul 2016 06:40:02 GMT

Tried safe mode but still having the same problem

Re: Headset issue after z3 update to 6.0.1

Ganley82 — Mon, 25 Jul 2016 14:40:23 GMT

@uliwooly tried that earlier. Same problem. Have contacted my supplier and the phone is being replaced.... In four weeks, or tomorrow if I want a rose gold phone, no good for a bloke!!! Thanks for the help anyway