topic Re: Headphone Jack not working in XPERIA archive

Headphone Jack not working

Toaster21 — Wed, 07 Sep 2016 23:21:06 GMT

Hello Everyone,

A few days back I started experiencing problems with my headphone jack and I don't know what to do. I tried cleaning the headphone jack but it still didn't work. I tried multiple headphones it still doesn't work. Like when I plug it in, it connects and then any sudden movements it disconnects. I read other forums and tried out what they suggested, disabling Smart connect and downloading soundabout app, but it still doesn't solve the problem. It would still connect then disconnect. I really don't want to send it in for repair because of all the bad experiences people had. Also once the phone gets opened I don't think it will ever be the same and I don't think it will be waterproof since the adhesive will be removed. Anyone has any idea how to fix this issue?

Thanks

Re: Headphone Jack not working

Uliwooly — Wed, 07 Sep 2016 23:34:12 GMT

It seems that you will have to send it in, you could repair with XC

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Headphone Jack not working

Toaster21 — Thu, 08 Sep 2016 03:44:09 GMT

Thank you for the quick reply. It seems I would have to send it in for repair but I won't do it. I don't want to my phone to lose its waterproofness. Also, the app soundabout works 70% of the time which ins't bad.Thanks again

Re: Headphone Jack not working

Jake-SonyXperia — Thu, 08 Sep 2016 04:23:58 GMT

Hi Toaster21,

Welcome to the community,

Having the device sent to a service agent will not remove the waterproofing, our service agents are able to repair a device to meet the required warrantable state. So any waterproofing a device has will still have it after repairs.

However, this must be done with a Sony Mobile Authorised repair agent.