topic Re: No Notification/Keypad Tones in XPERIA archive

No Notification/Keypad Tones

Junbear — Thu, 21 Jul 2016 09:27:20 GMT

Hello,

Im having a problem and I dont know how to fix it.. tried everything and found lots of solutions but no help.

Ok so everything will be working and I'll hear the notifications/keypad tones to everything however after a while of usage i.e texting or just using the phone in general I will lose all the sounds. Music and homepage buttons still have sounds but texting and notification sounds dissapear completely. The vibration is still there though.

If I restart the phone everything will work perfectly again but I dont want to be restarting my phone every 20mins..

If anyone has a solution or ideas on how I could fix this that would be awesome..

Thankyou!!

Re: No Notification/Keypad Tones

_alexdon_ — Thu, 21 Jul 2016 09:34:07 GMT

@Junbear any chance you have dnd enabled on a schedule?

Re: No Notification/Keypad Tones

Junbear — Thu, 21 Jul 2016 11:59:54 GMT

Thanks for reply,

How would I go about checking something like this?

Re: No Notification/Keypad Tones

Junbear — Thu, 21 Jul 2016 12:01:28 GMT

Nvm I found it,

I dont have any Do not Disturb settings active..

Re: No Notification/Keypad Tones

Didrik — Thu, 21 Jul 2016 12:10:06 GMT

Hi @Junbear,

Are you able to re-create this while your phone is rebooted in safe mode to rule out this being caused by a third party app? How often does the sound notifications stop working?

Re: No Notification/Keypad Tones

Junbear — Thu, 21 Jul 2016 12:26:31 GMT

Hello,

How do I reboot into safe mode?

It happens whenever im using the phone consistantly formore then 10minutes.

I've found recently that if I let it cool down/dont use it for a long time the sounds will come back.. Could it be a setting I cant find?

Re: No Notification/Keypad Tones

Didrik — Thu, 21 Jul 2016 12:30:56 GMT

In my previous post "safe mode" is a hyperlink, press the text and a new link will open with instructions on how to reboot your phone to safe mode.

Re: No Notification/Keypad Tones

Junbear — Thu, 21 Jul 2016 12:49:42 GMT

How will I know which apps are faulty and which aren't during safe mode?

Re: No Notification/Keypad Tones

Didrik — Thu, 21 Jul 2016 13:13:51 GMT

If it works while your phone is in safe mode then it is most likely caused by an app that you've downloaded. The phone can unfortunately not see exactly which one. I would suggest that you start by updating all your installed apps. Should that not help you will unfortunately have to uninstall them and one by one reinstall them to try and find which one is causing this.

A little time consuming, I know.

Re: No Notification/Keypad Tones

MarlonUk1 — Thu, 21 Jul 2016 14:52:07 GMT

A tip: you should always start with the last app you installed or updated,, that way you don't have to randomly uninstall your apps. think of the last time before you had the problem, what apps did you install or updated, did you move a file,, etc.

Re: No Notification/Keypad Tones

Junbear — Fri, 22 Jul 2016 06:49:32 GMT

Hmm.. The problem is that it's a new phone only bought it a couple days ago.

If I let the phone sit for a while without touching it.. All the sounds will come back..

Re: No Notification/Keypad Tones

Didrik — Fri, 22 Jul 2016 07:48:38 GMT

@Junbear, if safe mode did not help I suggest that you perform a software repair using Xperia Companion. Just make sure that you make a backup using Xperia Companion first since the software repair will reset the phone.

Re: No Notification/Keypad Tones

dandy63 — Fri, 22 Jul 2016 07:59:31 GMT

@Junbear if no further luck with what @Didrik advised..as you say it is only a few days old i would take it back to your place of purchase & see what their return policy is, hopefully they may swap it out for you with another new one, but first try the Software Repair