topic Re: Sony Z3 keeps restarting in XPERIA archive

Sony Z3 keeps restarting

Doperino — Sat, 22 Oct 2016 08:44:39 GMT

Good morning,

so I have had my Sony Xperia Z3 for one and half year, since then it was repaired 3 times, 2 times they gave me new motherboard and last time they said everything is working fine. The problem is that if I turn my screen off, the whole phone goes off, sometimes it restarts by itself and sometimes I have to do it manualy by pressing and holding power button with volume up & down. This happens every 3 minutes If the phone isnt connected to USB and charging. Obviously it is software bug, which I, neither authorized service center, cant repair, tried factory reset and software repair via PC. 159 restarts from 3 a.m. until 8 a.m. Sorry for bad English.

Thanks in advise.

Re: Sony Z3 keeps restarting

Uliwooly — Sat, 22 Oct 2016 17:30:17 GMT

You have to contact your Local support to get the device inspected.

Re: Sony Z3 keeps restarting

Doperino — Sat, 22 Oct 2016 18:06:06 GMT

Already did, 3 times. Said everything is fine.

Re: Sony Z3 keeps restarting

Uliwooly — Sat, 22 Oct 2016 20:46:04 GMT

A faulty SIM card could cause this, also, if for some reason you cut/trimmed the SIM card, it could cause this issue.

Re: Sony Z3 keeps restarting

Doperino — Sun, 23 Oct 2016 09:16:01 GMT

SIM card is new, in original shape, also happening without SIM card

Re: Sony Z3 keeps restarting

Uliwooly — Tue, 25 Oct 2016 21:36:50 GMT

Time to stop by your Local support