WiFi issue with Z5

Hughesy9 — Wed, 08 Jun 2016 15:21:31 GMT

Hi, so I have only had the phone for about 5 days since upgrading my Tesco mobile contract. Since getting it it has trouble with Wifi. It connects for a while and then suddenly Internet will stop working. It's not my fibre broadband as all my other wireless devices function normally. I actually changed from a BT HomeHub 5 to a Netgear D7000, the issue still happens so it wasn't the Hub.

I have tried a software repair using the companion app, didn't fix it. I have tried disabling all battery optimisations but that didn't either. I have switched between 2.4Ghz and 5Ghz but still happens. I have turned WiFi off and back on but it still stops receiving data after a while. I have reset both routers I have used since getting the phone but that did nothing.

It's so frustrating as the phone itself is awesome, should I ask Tesco mobile to replace it? As I have literally tried everything.

Re: WiFi issue with Z5

Uliwooly — Wed, 08 Jun 2016 17:11:14 GMT

@Hughesy9

You should contact Tesco and your Local support

topic Re: WiFi issue with Z5 in XPERIA archive

WiFi issue with Z5

Re: WiFi issue with Z5