denial of service warranty from Sony service centre

7874492 — Tue, 07 Jun 2016 12:52:58 GMT

Dear Sir/ Madam

1 With due respect and humble submission I Sunny Pandey a student of B-tech (civil) has purchased a Sony Xperia C4 mobile from Tanya Electroics 9/10 metro plazaMEERUT ( UP) vide cash memo No 1301on 07 /08/2015 which is currently in warranty period.

2 The details of mobile are as under

IMEI NO

3 The mobile was having various problems including excessive heating and connectivity ,but I was keeping quite as due to final examination of B tech I was quite busy and not having time to visit service centre very frequently .

4 Finally the mobile has developed serious problem and the mobile Touch system stopped working.

5 I was compelled and forced to visit service centre of SONY at Krishna service centre at Delhi and I was denied the service and repair .

6 I am a poor student and bought this mobile after long waiting of three years knowing value of world famous and time tested brand name SONY .

7 I was having great respect of the BRAND name SONY .denial of repair service of my phone has shocked me and shaken my trust with SONY .

How a brand like SONY can do this type of beach of trust. I am unable to digest this type of cheating from world most established and famous brand which has strong credential in the field of Electronics.

8 I am writing this mail with a strong hope and trust that my problem can be considered and I will be assured for needful repair of my mobile at the earliest with a specific order at appropriate level.

9 I am not in position to buy or pay any charge for above repair as asked . I tried to speak various time to costumer care but no one was able to give me correct reply and every time i was told to visit service centre which i followed but they also denied the service.

10 please do help me as a special case and direct me to get my mobile repair from any service centre at Delhi as presently I am residing at janak puri Delhi and preparing for my further Exams.

11 I have full trust in the fairness the system of Sony and hopeful for needful help. Indeed I had bought this Mobile contrary of advice of my father,as he has suggested me for Samsung, but i was fascinated for Sony knowing the quality of product and service but now i do feel cheated and disappointed after denial of repair and service. I am quite busy and don't have enough time .

12 please help me and arrange repair of my mobile free of cost as I dont have money to pay.

13 looking forward for reply by tele on 09136497171 and prompt response please failing to which i will be compelled to resort other option which is not pleasant.

14 please arrange needful repair of my mobile.

Thanks & Regards

Sunny pandey

Re: denial of service warranty from Sony service centre

Uliwooly — Tue, 07 Jun 2016 16:45:41 GMT

@7874492

I'm sorry to hear that but this is a user based forum, which issue is your phone experiencing and what the service said that has to be repaired.

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denial of service warranty from Sony service centre

Re: denial of service warranty from Sony service centre