https://community.sony.com.mk/t5/xperia-archive/sony-mobile-technical-services/m-p/3484405#M537424 <P>Hi, as this is a user based forum we can't answer that....best for you to keep contact with your Local Support office that you are dealing with.....sorry</P> Fri, 21 Oct 2016 10:33:15 GMT dandy63 2016-10-21T10:33:15Z https://community.sony.com.mk/t5/xperia-archive/sony-mobile-technical-services/m-p/3484404#M537423 <P>I have a problem with the speaker of my Xperia Z5 so I sent my device to the Sony technical service the last 26th of September.Today, If I check the status in the website is "Device received" from the 29th. I have tried to contact several times by the web with them but the answer is allways the same " we have transfered your question to the Technical service" and they copy me a payphone number to contact them.<BR /><BR /><BR />I think that almost a month is too much time for a company as Sony and I do not want to spend my money with a payphone number ( I have already spent my money in a Z5)<BR /><BR /><BR />Could you tell me the average response time of the technical service? and If you know when I am going to receive my device?<BR /><BR /><BR />thanks for your help<BR />P.D: I apologize for my English, I am writing from Spain in English because Sony do not have a Smartphones Forum for Spanish speakers ( The Spanish is the third most sponken language in the world)</P> Thu, 20 Oct 2016 14:02:47 GMT https://community.sony.com.mk/t5/xperia-archive/sony-mobile-technical-services/m-p/3484404#M537423 Maikeleinyel1 2016-10-20T14:02:47Z https://community.sony.com.mk/t5/xperia-archive/sony-mobile-technical-services/m-p/3484405#M537424 <P>Hi, as this is a user based forum we can't answer that....best for you to keep contact with your Local Support office that you are dealing with.....sorry</P> Fri, 21 Oct 2016 10:33:15 GMT https://community.sony.com.mk/t5/xperia-archive/sony-mobile-technical-services/m-p/3484405#M537424 dandy63 2016-10-21T10:33:15Z