topic Re: Loose jack port issue in XPERIA archive

Loose jack port issue

Bumbelo — Mon, 18 Jul 2016 16:07:29 GMT

Hi, I bought my Z3C in the end of june 2015 and in october 2015 I realised that when I was holding my phone in the pocket and moving, my headphones were disconnecting every few seconds. It works only when i push my jack into the port, and only in one position, so it's not possible to use headphones in my phone. I read on the Internet that a few more users had the same issue. What can I do with it?Thanks and have a good day everyone

Re: Loose jack port issue

Uliwooly — Mon, 18 Jul 2016 19:09:51 GMT

@Bumbelo

That's a hardware issue, you have to contact your Local support

Re: Loose jack port issue

Bumbelo — Mon, 18 Jul 2016 19:12:39 GMT

Hi thanks for your suggestion but I need to ask, do you know how long can it take? I was always scared of giving my phone away to them and being without any phone for a longer time. Or can they give me some kind of temporary phone?

Re: Loose jack port issue

Uliwooly — Mon, 18 Jul 2016 19:18:07 GMT

@Bumbelo

I really can't answer that question, only your Local support can give you an estimate

Re: Loose jack port issue

Bumbelo — Mon, 18 Jul 2016 19:21:16 GMT

Okay, thanks for your effort

Re: Loose jack port issue

Bumbelo — Mon, 18 Jul 2016 20:01:25 GMT

If anyone else can give me some more information I'd be grateful

Re: Loose jack port issue

Emir1 — Wed, 20 Jul 2016 10:03:13 GMT

Hi @Bumbelo,

@uliwooly is right, I can only refer you to contact your Local support for assistance regarding this. Service routines, consumer laws and handling varies from market to market - so the best way is to get in touch with the local support.