topic Re: Z5 compact MTP does not work at all in XPERIA archive

Z5 compact MTP does not work at all

r1000 — Thu, 20 Oct 2016 09:06:21 GMT

Hi,

it's very frustrating.

I want to connect my Z5 compact with Android 6 with an Windows 10 Home 64B but it simply does not connect properly whilst my other phones (an old Nexus, an cheap China Phone and a Samsung S7) connect using MTP without any trouble.

The behaviour is always the same:

1. I connect the phone (having the device manager open)

2. Instantly the device is seen by the computer in the device manager as E5803

3. Installing driver starts

4. it seems to time out then

5. E5803 disappears and instead a new unknown device appears

6. if I try to update the drivers for the unknown device it says that "MTP should install but there is an error in the INF file"

Note: MTP is installed anyway then.

Stupidly the phone is set to charging only by default so I also tried all the above while switching to MTP as fast as possible in the beginning or just wait for the failure, deinstall everything and changing to MTP then

Of course I tried to read through the related postings but none of them gave me the solution. What I already tried:

1. De-Install the SD card from the phone and restart everything

2. Re-Install SD and restart everything

3. Install the Xperia_Z5_Compact_driver manually and restart everything

4. Select the files from 3 as driver source > not accepted.

5. Install Xperia_Z_driver files instead

6. Install the Xperia companion (he does not see the phone at any time)

I saw some hints on installing MS updates for Windows N to install missing Media Player support but as I have Windows Home this will not work or be harmful I guess.

Is there ANY solution out there?

And why is it that Sony has so much trouble (see all the other posts to this matter for all Z phones since years) doing such a basic thing??

Pleas help

Ronald

Re: Z5 compact MTP does not work at all

r1000 — Thu, 20 Oct 2016 10:13:51 GMT

Add: Yes I tried the original cable and another and also another PC using Win10 Pro 64 instead. Same...

Re: Z5 compact MTP does not work at all

Bhonder — Fri, 21 Oct 2016 20:50:55 GMT

Is the phone to install the driver or is Windows itself?

In the former case you should try to disable the phone's driver install and let Windows to manage it.

In my case it worked.

Re: Z5 compact MTP does not work at all

r1000 — Fri, 21 Oct 2016 23:05:21 GMT

I tried both with no different result

Re: Z5 compact MTP does not work at all

NeoBeum — Sat, 22 Oct 2016 02:50:09 GMT

@r1000 wrote:

Uninstall any of the drivers you've previously installed. Restart.

When you connect the phone via USB for the first time, make sure it's unlocked. You should automatically get a prompt on screen to choose whether to connect via MTP or Charging only.

Failing that, enable developer options and go check this setting: