topic Re: Next Problem... The signal in XPERIA archive

Next Problem... The signal

sascha21 — Sat, 16 Jul 2016 21:48:08 GMT

Hello Support,
Today I got the new Sim card for my xa.
So I put it in the phone and I notice that the signal is poor. Directly compared with the xperia l from my girlfriend (same provider of COURSE) the signal is not halve so good. More than 4 dB! Signal strength difference! In the house the signal is so weak, that I even can't do a call, where the xperia l is at full range! If I move a little bit, the signal grows! I'm talking about less then have a meter! GSM settings are correct! Any suggestions, or need I bring it to service?

Greetings

Re: Next Problem... The signal

Uliwooly — Sat, 16 Jul 2016 21:51:10 GMT

@sascha2

Are you testing both by doing this?

Settings > about phone > status > signal strength

could you post the numbers on both phones here

also which model number do you have?

settings > about phone > model number

and which carrier/network do you have and which country?

Re: Next Problem... The signal

edmonddantes182 — Sat, 16 Jul 2016 23:14:36 GMT

Hey sascha2, have you put in your APN settings on the phone?

Re: Next Problem... The signal

sascha21 — Sun, 17 Jul 2016 09:52:45 GMT

Apn. Settings checked and they are right!
Xa: 93dbm 10 asu
Xperia l, same place 85 dbm 14 asu

I have enough from this smartphone, battery, signal.... It's going back tomorrow

Re: Next Problem... The signal

Uliwooly — Sun, 17 Jul 2016 19:09:25 GMT

@sascha2

you forgot to include the other info, also, there isn't much difference in signal strength, don't get fool by the signal bars at the notification bar, what you should care about is the signal strength (dbm asu)

Signal Strength

-67 dBm	Minimum signal strength for applications that require very reliable, timely packet delivery.
-70 dBm	Minimum signal strength for reliable packet delivery.
-80 dBm	Minimum signal strength for basic connectivity. Packet delivery may be unreliable.

You have bad network coverage with both devices, that's a network issue not a phone issue.

Re: Next Problem... The signal

1adrian1 — Fri, 29 Jul 2016 13:29:15 GMT

I agree, nothing to do with the device it's your network/carrier signal

Re: Next Problem... The signal

dpgx — Sat, 30 Jul 2016 02:13:12 GMT

Make sure you've got the correct APN settings but I also just enabled national roaming which in the states is free, and it seems to have resolved the signal loss. . Every now and then it'll jump between hspa but I'm no longer losing signal.

Re: Next Problem... The signal

1adrian1 — Sat, 30 Jul 2016 19:13:49 GMT

Excellent signal on my xa, and much better sound quality during calls than my m2

Re: Next Problem... The signal

dpgx — Thu, 04 Aug 2016 14:13:09 GMT

I'm having the same issue with my XA Ultra after some travel this week. It would bounce between 3 - 4 bars of LTE, dip to HSPA+, and drop signal altogether. This is also happening since i've returned, not sure what is causing it. My other phone works perfectly.

Re: Next Problem... The signal

dpgx — Sun, 07 Aug 2016 13:16:17 GMT

FYI this is a wider spread issue - it seems folks with ATT maybe impacted (as with myself). There is a thread on XDA:

http://forum.xda-developers.com/xa-ultra/help/cell-connectivity-completely-drops-t3430470

Re: Next Problem... The signal

1adrian1 — Sun, 07 Aug 2016 19:57:56 GMT

Yeah does seem to be related to only American mobile networks. I know they work differently to the UK.

Re: Next Problem... The signal

dysang — Tue, 27 Sep 2016 19:10:12 GMT

I have had my XA Ultra for about 1 month now. The signal strength is horrible. I cannot talk on my phone at work in my office. My old Sony Ultra Z had no problems with this. Because of the type of work I do, I need to answer my cellphone at all times. I loved my Sony Ultra Z, but if the screen crack it's no good. I thought the XA Ultra would be a good upgrade, but now it got signal issues. I think I am going to Samsung. It's ashame. All my gadgets are Sony. I camera is beautiful when it works right. It is a bit glicthy too.

Re: Next Problem... The signal

ZionHope — Mon, 03 Oct 2016 13:02:00 GMT

Hi guys, I Have the same problem with my xperia xa.. it's so frustrating.. the network signal is high and then all of a sudden it would just drop down and lost its mobile connection.. I just bought it 1 week ago.. Can somebody help me with this please..

Re: Next Problem... The signal

Musicto — Mon, 03 Oct 2016 14:52:41 GMT

I can't believe you, i have started this post. The solution:send it back and get an other device from an other brand. I have done it as fast as possible

poor signal, signal lost

imkb220 — Mon, 03 Oct 2016 15:17:48 GMT

hi. me and my boyfriend purchased xperia xa 2 weeks ago and we've noticed that the signal is very poor, if not, its completely out. what we normally do is to turn off and on the device which solves the issue. . we are using the same network provider of course and we never had any signal issues using our old mobile phones. we let it pass for the past few days considering that it could be a network problem but its starting to annoy us already because we are not receiving each other's phone call and messages and we have to keep on rebooting our phone couple of times a day just to get a signal. we tried to transfer our simcard back to our old phones with no signal issue at all. is it a known issue with xperia XA? pls reply we are in the philippines. thankyou.

Re: poor signal, signal lost

Uliwooly — Mon, 03 Oct 2016 20:45:20 GMT

go to settings > about phone > status > signal strength what do you see?

Re: Next Problem... The signal

imkb220 — Tue, 04 Oct 2016 01:18:25 GMT

-109 dBm 3asu. it changes all the time

Re: Next Problem... The signal

imkb220 — Tue, 04 Oct 2016 01:46:52 GMT

now the signal is out again, i got 0 for signal strength on the settings

Re: Next Problem... The signal

Uliwooly — Tue, 04 Oct 2016 20:37:34 GMT

If possible contact your carrier network

@imkb220 wrote:
now the signal is out again, i got 0 for signal strength on the settings

Xperia xa suddenly drops network signal

Phoenixviolet — Wed, 05 Oct 2016 03:06:12 GMT

Hi. I have a problem with my new Xperia xa, it suddenly drops its network signal every now and then. I needed to restart the phone for it to get back the signal, so frustrating 😤. I just bought it last week.. I hope this support forum can help me with this before I take it to the service center