topic Re: Update 6.0 Contacts Lost in XPERIA archive

Update 6.0 Contacts Lost

Crowsonk — Fri, 03 Jun 2016 17:19:11 GMT

I updated my phone and all my personal contacts that were saved to phone have vanished, I just have number in history. Nothing else. Tried going to apps and contacts force stop clear data etc doesn't work. HELP

Re: Update 6.0 Contacts Lost

Uliwooly — Fri, 03 Jun 2016 17:23:39 GMT

@Crowsonk

were the contacts stored with a particular app or just the phone? did you performed a clean update, which means everything was deleted?

also check this

contacts > menu > filter

Re: Update 6.0 Contacts Lost

Crowsonk — Fri, 03 Jun 2016 19:25:47 GMT

They were just stored on the phone. I've tried the filter and no joy grrrrr.

Re: Update 6.0 Contacts Lost

Crowsonk — Fri, 03 Jun 2016 19:26:49 GMT

I updated to Android 6.0 and contacts lost. Only have the ones on my Gmail.

Re: Update 6.0 Contacts Lost

Uliwooly — Fri, 03 Jun 2016 19:39:22 GMT

@Crowsonk

Could you answer my other question? was it a clean update?

Re: Update 6.0 Contacts Lost

Crowsonk — Fri, 03 Jun 2016 19:49:50 GMT

Sorry for sounding thick but what do you mean when you say clean do you mean as in no problems updating? If so, yes it was.

Re: Update 6.0 Contacts Lost

Uliwooly — Fri, 03 Jun 2016 19:51:32 GMT

@Crowsonk

If you update your phone through XC (Xperia Companion) you will have 2 options either to update the phone w/o deleting everything on your phone (internal storage) or a clean update, which will wipe out everything from the phone.

Re: Update 6.0 Contacts Lost

Crowsonk — Fri, 03 Jun 2016 19:53:00 GMT

Sorry just read your previous message, no I didn't perform clean update, I just clicked on the update icon.

Re: Update 6.0 Contacts Lost

Crowsonk — Fri, 03 Jun 2016 19:54:26 GMT

I just did it on my device not through pc companion hence I'm confused why they have vanished. Spent hours on Google searching for answers.

Re: Update 6.0 Contacts Lost

Crowsonk — Fri, 03 Jun 2016 19:55:09 GMT

I still have everything else on phone.

Re: Update 6.0 Contacts Lost

Uliwooly — Fri, 03 Jun 2016 19:59:47 GMT

@Crowsonk

When you select the filters, have you checked everything?

Re: Update 6.0 Contacts Lost

Crowsonk — Fri, 03 Jun 2016 20:02:41 GMT

Yes I've spent ages ticking and unticking one by one. It's driving me insane. I think most of my contacts were just stored on the device. I don't understand where they've gone.

Re: Update 6.0 Contacts Lost

Uliwooly — Fri, 03 Jun 2016 20:19:41 GMT

@Crowsonk

I'm out of ideas, @alexdon any suggestions?

Re: Update 6.0 Contacts Lost

_alexdon_ — Fri, 03 Jun 2016 20:21:56 GMT

@uliwooly @Crowsonk You guys have kind of covered mostly everything. I have seen similar threads in the past, have you tried to clear data for contacts app? Also, in your google account are there all your contacts or part of them?

Re: Update 6.0 Contacts Lost

Crowsonk — Fri, 03 Jun 2016 20:24:42 GMT

Yes I've cleared data from contacts apps. I only had some saved in there grrrr the rest just on device. The numbers I've rang like family are showing in history just as numbers. It happened immediately following update.

Re: Update 6.0 Contacts Lost

Crowsonk — Fri, 03 Jun 2016 20:25:11 GMT

Sorry I meant some saved on Gmail.

Re: Update 6.0 Contacts Lost

_alexdon_ — Fri, 03 Jun 2016 20:31:19 GMT

Have you tried a restart? What about safe mode?

Re: Update 6.0 Contacts Lost

Crowsonk — Fri, 03 Jun 2016 20:42:02 GMT

How do I try safe mode will I lose anything? I've restarted phone if that's what you mean.

Re: Update 6.0 Contacts Lost

Crowsonk — Fri, 03 Jun 2016 20:42:53 GMT

Just seen you've linked it doh I shall try I did read something earlier about this

Re: Update 6.0 Contacts Lost

Crowsonk — Fri, 03 Jun 2016 20:53:27 GMT

Tried no joy. Lost a fair few numbers as well. Thanks for trying guys. If you think of anything else, please let me know. Do you know if the gt recovery app works or are they just a waste of time?