topic Re: sony xperia aqua m4 in XPERIA archive

Google play services stopped working

cjq73 — Wed, 19 Oct 2016 00:41:28 GMT

I have a sony xperia aqua m4 and as of this morning the message "unfortunately, google play services has stopped" keeps appearing on my screen. i google the problem from my pc but seems the solutions are generic and i cannot complete them as instructed with my phone. Are there any solutions for this particular phone? This is very frustrating! Thanks

Re: sony xperia aqua m4

Uliwooly — Wed, 19 Oct 2016 00:44:38 GMT

Do you have any antivirus? taskillers? have you disable any apps?

Re: sony xperia aqua m4

Jake-SonyXperia — Wed, 19 Oct 2016 00:50:18 GMT

Hi cjq73,

Welcome to the community,

Really sorry to hear about this, let's see if we can help resolve this for you.

You could try a Data clear on some specific applications.

Apps > Settings > Apps > Google Play Store > Storage > Clear Data

Then

Apps > Settings > Apps > Google Play Services > Storage > Clear Data

Then

Apps > Settings > Apps > Google Services Framework > Storage > clear Data

Once done, try using the device as normal. Let me know how you get on.

Re: sony xperia aqua m4

cjq73 — Wed, 19 Oct 2016 00:54:26 GMT

I'm not really clear on the ins and outs of using the phone. I'd just like to know if there is a straight forward way to get rid of this error.

Re: sony xperia aqua m4

Uliwooly — Wed, 19 Oct 2016 00:56:08 GMT

Follow Jake's suggestion.

Re: sony xperia aqua m4

cjq73 — Wed, 19 Oct 2016 01:02:26 GMT

Hi, thanks. I tried clearing the data but when I go into google play services there is no data clear option. Only manage space and clear cache. I can clear the cache but it kicks me out when I click on manage space

Re: sony xperia aqua m4

Jake-SonyXperia — Wed, 19 Oct 2016 01:07:19 GMT

Sounds like you may need to boot to Safe mode to follow the Google Services Data clear. Use the hyperlink below to boot into safe mode and then follow the instructions again.

safe mode

Re: sony xperia aqua m4

cjq73 — Wed, 19 Oct 2016 01:24:51 GMT

Sorry but that won't work either. I got it to safe mode. The message still appears. I can clear google play store data but still can't do anything with google play services.

Re: sony xperia aqua m4

Uliwooly — Wed, 19 Oct 2016 01:28:07 GMT

When you click on manage storage > clear all data (try to do this in safe mode )

Re: sony xperia aqua m4

cjq73 — Wed, 19 Oct 2016 01:28:51 GMT

I also do not have google services frameworks

Re: sony xperia aqua m4

cjq73 — Wed, 19 Oct 2016 01:32:22 GMT

It still just kicks me back to the app when i click on the manage space. I can't get to clear any data

Re: sony xperia aqua m4

cjq73 — Wed, 19 Oct 2016 08:01:36 GMT

Hi again. Sorry but none of the suggestions have worked. Is there any way to reset the phone to factoy? Could this solve my problem or should I take it back to where I purchased it? Thanks again

Re: sony xperia aqua m4

Uliwooly — Wed, 19 Oct 2016 21:08:59 GMT

Repair the phone with XC

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: sony xperia aqua m4

cjq73 — Sat, 22 Oct 2016 13:10:35 GMT

Hi again. Just wanted to say thanks for your help and input. In the end I had to return to where I bought the phone and reset it to factory

Re: sony xperia aqua m4

Uliwooly — Thu, 27 Oct 2016 21:12:39 GMT

I hope that you have a working device now