Microphone is weird after update

harbers — Tue, 18 Oct 2016 20:57:23 GMT

My z5 Compact has issues with the microphone.

In a call people can't hear my voice at all.

Secondairy maicrophone of the handsfree function works perfect but primairy microphone during normal use does not

andoid 6.0.1

software 32.2.A.253

I think it startet after update to android 6.0.1 ( didn't use it for a while) but i'm not for sure what triggered it

When i speak in microphone normally in diagnostic menu I can't hear myself at all

When I shout at the top of my voice I can here me only very softly on playback.

When I test diagnostic menu in safe mode it has the same result.

When I test with menu *#*#7378423#*#* same results

When I blow sharply into microphone hole in buttom of phone it noise gets detectet

I must be a software related issue as primairy microphone is technically working perfect

As I do a test with Sony audio recorder app it detects my voice normally

This app detects my voice even when I whisper at a distanance of the telephone

It seems that (sort of) voice supresssion is switched on during normal use.

Sadly this is not the case as voise supression option is not in de settings menu anymore.

I did software repair to latest version in xperia companion with no result.

I did turn of google app to sut of the google now in any screen

I tried all setting like equalize, microphone sensitivity settings

I heard that there should me an update to 32.2.A.305 can be a fix but this is not available in weatern europe (netherlands)

Sony suggested to send it in for expensive repair but it is out of warranty so i can't offort that and it's useless as it is an software issue

who knows what to do?

Re: Microphone is weird after update

Uliwooly — Tue, 18 Oct 2016 23:09:22 GMT

If repairing the phone with XC doesn't solve the issue, you could test it in >>> safe mode other than that you will have to send it in to get it repaired by your Local support

Re: Microphone is weird after update

harbers — Wed, 19 Oct 2016 08:33:37 GMT

safe mode gives same results so i't's not caused by an 3th party app

as I wrote the micropone is not defect as it detects voices perfectly by using the sony audio recorder app

Re: Microphone is weird after update

nathi — Wed, 19 Oct 2016 11:58:10 GMT

I have exactly the same prolem. Repair and safe mode didn't solve the problem. I hope someone can offer a solution.

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Microphone is weird after update

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