topic Re: Problem please in XPERIA archive

Phone is network locked

Jorak — Mon, 17 Oct 2016 21:29:21 GMT

I have a problem guys , i from Chile and i buy a z3 in France and when arrive at Chile , i wanted to use my cellphone but now is blocked , i search on internet and says this (x) Network 0 , and i dont find any solution , i have to go a support of Sony in Chile? , please guys i need a solution

Re: Problem please

Uliwooly — Mon, 17 Oct 2016 23:26:30 GMT

That seems to be a network branded phone/ SIM Locked phone that someone entered the wrong unlock code multiple times, the only way to maybe reset it, it's through your Local support BUT, since the phone was bought abroad, they might not be able to help you.

Re: Phone is network locked

CameronT — Tue, 18 Oct 2016 00:10:31 GMT

Hi @Jorak,

Welcome to the community.

I am sorry about your experience with your Z3. Uliwoooly is right, it will need to go back to the support team for the reset, but as you purchased it in France, it may have to be done in France.

You can use this link to find all the local contacts around the world.

http://www.sonymobile.com/global-en/support/contact-us/contact-info/

Re: Phone is network locked

Jorak — Tue, 18 Oct 2016 00:30:41 GMT

Hello , you can undertand english? , i have a problem , last year i bought a sony xperia z3 in clermot-ferrand France , now im in Chile , and try to use , but failled , i saw in others forums of sony that says the same problem , Network 0 ,and they have solutions, the companies name is Orange , and i need a solution please the only i know that is blocked, sorry for my english ,i can speak spanish better, if you can contact orange , becouse my French is very bad ,

imei of my cellphone: ****

the problem was , i make a mistake because PIN is other choose of SIM PIN , and thats why networks go to 0 , you know if i go to sony service in chile for reset my phone ? thats posible?
thanks for reading

Re: Phone is network locked

Uliwooly — Tue, 18 Oct 2016 00:57:13 GMT

Only your Local support can answer that question.

On a side note, there's no need to be rude

@Jorak wrote:
Hello , you can undertand english? , i have a problem , last year i bought a sony xperia z3 in clermot-ferrand France , now im in Chile , and try to use , but failled ,
the problem was , i make a mistake because PIN is other choose of SIM PIN , and thats why networks go to 0 , you know if i go to sony service in chile for reset my phone ? thats posible?
thanks for reading

Re: Phone is network locked

Jorak — Tue, 18 Oct 2016 00:58:37 GMT

sorry man , im so depressed

Re: Phone is network locked

CameronT — Tue, 18 Oct 2016 00:59:28 GMT

@Jorak,

I have edited your post to remove any personal information.

The support team in Chile will unlikely be able to reset a French phone. It will generally have to go back to the original country of purchase for repair.