topic Re: Xperia Z3 Plus, Inconsistent Media Volume or Auto Optimization in XPERIA archive

Xperia Z3 Plus, Inconsistent Media Volume or Auto Optimization

Sylus — Mon, 25 Apr 2016 16:08:25 GMT

Hello

Bought this extremely awesome phone which is good in every aspects except the Speaker. While playing Music with Sony's own app or watching any video, the sound (tone) changes.To restore the perfect tone I need to stop the music, remove from recent apps, open it again and its restored for maybe 10 secs(very inconsistent timing) and back to same distorted tone. I've tried clearing data, repairing, taking it service center and still no fix.Service center executives refuse to believe that such problems exists. My only Question is If this is a Hardware issue or a software bug. And no water contact has been made till date. I'm not sure but I think the problem was also on Lollipop. Love this phone though!

Thankyou

Re: Xperia Z3 Plus, Inconsistent Media Volume or Auto Optimization

Uliwooly — Mon, 25 Apr 2016 23:16:18 GMT

@Sylus

What do you mean that the tone changes?

Re: Xperia Z3 Plus, Inconsistent Media Volume or Auto Optimization

Sylus — Tue, 26 Apr 2016 02:24:51 GMT

Sound looses lot's of bass and the vocals are all muddled up. It's almost like connecting an old pair of headphones half way through so you only get one channel of the headphones working and no thump or bass. But both speakers work in stereo. Another closest example would be toggling On/Off S-Force Front Surround while music is playing. It slightly resembles my issue.

Re: Xperia Z3 Plus, Inconsistent Media Volume or Auto Optimization

Uliwooly — Tue, 26 Apr 2016 04:02:34 GMT

@Sylus

Could you test it on safe mode ?

Re: Xperia Z3 Plus, Inconsistent Media Volume or Auto Optimization

Sylus — Tue, 26 Apr 2016 04:24:44 GMT

Yea, that's been done.

Re: Xperia Z3 Plus, Inconsistent Media Volume or Auto Optimization

Uliwooly — Tue, 26 Apr 2016 07:23:37 GMT

@Sylus

Do you experience the same while on safe mode?

Re: Xperia Z3 Plus, Inconsistent Media Volume or Auto Optimization

Sylus — Tue, 26 Apr 2016 07:37:23 GMT

Still the same in Safe Mode.

Re: Xperia Z3 Plus, Inconsistent Media Volume or Auto Optimization

Uliwooly — Tue, 26 Apr 2016 17:41:03 GMT

@Sylus

That's quite odd, any suggestions @alexdon

Re: Xperia Z3 Plus, Inconsistent Media Volume or Auto Optimization

_alexdon_ — Tue, 26 Apr 2016 17:57:49 GMT

@Sylus Have you tried clearing data for music app under settings - apps - all? Also, you say you can replicate the issue?

Re: Xperia Z3 Plus, Inconsistent Media Volume or Auto Optimization

Sylus — Wed, 27 Apr 2016 02:26:20 GMT

I've rest/repaired my phone 4 times now and cleared the data also. My issue sound like turning off/on S Force Surround. That tone change is irritating.

Re: Xperia Z3 Plus, Inconsistent Media Volume or Auto Optimization

_alexdon_ — Wed, 27 Apr 2016 11:25:54 GMT

Can you try to reproduce if you visit a sony service? That way they should be able to notice it.

Re: Xperia Z3 Plus, Inconsistent Media Volume or Auto Optimization

Sylus — Wed, 27 Apr 2016 11:33:16 GMT

It was really hard to show them the problem because it never shows up. It was so funny that tried to blame Google because YouTube is third party software and we are not responsible. Fine then why should the issue exists on Sony's native apps like Music & Video. When I somehow managed to provoke the issue in front of them they convinced me that it is a Software Issue and we shall notify our team. If it is a software issue why not affect all Z3+ models.

Re: Xperia Z3 Plus, Inconsistent Media Volume or Auto Optimization

_alexdon_ — Wed, 27 Apr 2016 11:51:55 GMT

@Sylus Try this: restart your device, play something for about 40-45 (up to 1 hour) and let us know how things go.

Re: Xperia Z3 Plus, Inconsistent Media Volume or Auto Optimization

Sylus — Wed, 27 Apr 2016 11:56:47 GMT

Just now I disabled Music & Video and restarted. But I'm guessing heating causes this issue. Anyways I'll try that and report back.

Re: Xperia Z3 Plus, Inconsistent Media Volume or Auto Optimization

Sylus — Wed, 27 Apr 2016 14:56:11 GMT

Still no fix. Any idea when next update coming?

Re: Xperia Z3 Plus, Inconsistent Media Volume or Auto Optimization

_alexdon_ — Wed, 27 Apr 2016 16:36:07 GMT

Is this problem showing up with external speakers or both with speakers and headset?

Re: Xperia Z3 Plus, Inconsistent Media Volume or Auto Optimization

Sylus — Wed, 27 Apr 2016 16:42:04 GMT

External Speakers

Re: Xperia Z3 Plus, Inconsistent Media Volume or Auto Optimization

_alexdon_ — Thu, 28 Apr 2016 10:13:33 GMT

In this case, you must submit your device to the Local support.

Re: Xperia Z3 Plus, Inconsistent Media Volume or Auto Optimization

Sylus — Mon, 02 May 2016 12:49:09 GMT

I've made a video about this.Here

https://www.youtube.com/watch?v=iu_hX7u7hVA

Re: Xperia Z3 Plus, Inconsistent Media Volume or Auto Optimization

Rickard — Tue, 03 May 2016 08:52:04 GMT

@Sylus

Sorry to hear that.

In the video, are both recordings performed in the same way and with the same setting? You used an another device to record your phone while it was playing from its speakers?