topic Re: Z5 camera black screen in XPERIA archive

Z5 camera black screen

EsLa422 — Sun, 14 Feb 2016 01:08:37 GMT

Hi everyone,

I just got my phone back from repair. After less than a month the camera would open to a black screen and after clearing data and cache it didn't fix it.

Before sending it for repair, I did a backup with the PC companion that I saw suggested in the support forum, now I'm wondering, if I restore the backup I did, what's the chances of the camera issue coming back?

Re: Z5 camera black screen

Uliwooly — Sun, 14 Feb 2016 01:11:24 GMT

@EsLa422

You need to figure out if the problem is hardware or software related, repair the phone with PCC and test it again.

software repair

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Z5 camera black screen

EsLa422 — Sun, 14 Feb 2016 01:49:44 GMT

It was my carrier that sent it in for repair, they didn't specify when I picked it up. I'm hesitant on doing another reset, because when I did last time, once it gets to the google account part of the set up I could not get past it, even I'd put the right google account info, it would say it was wrong.

Is it possible to just partially restore part of the backup? I just really want to get the photos back.

Re: Z5 camera black screen

Uliwooly — Sun, 14 Feb 2016 01:54:27 GMT

@EsLa422

Well, you can check the backup or restore the pictures and what not, but you don't need PCC to backup the pictures, videos, etc

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Z5 camera black screen

EsLa422 — Sun, 14 Feb 2016 22:20:51 GMT

This is what I found written in the paperwork when I got the phone back....

Repair details
Problem reported: camera
Problem found: other camera/video /picture problem
Repair outcome: the device has been repaired
Description of the work: water test GSM phone + software update + screening

Should I not do the restore from the backup done before sent in for repair?

Re: Z5 camera black screen

Svinja — Mon, 15 Feb 2016 00:52:07 GMT

Hi,

sounds like You have same problem I did. Check thread here from the forum: LINK

In my case it was hardware problem, so I think You can restore data without any problems.

Re: Z5 camera black screen

EsLa422 — Tue, 23 Feb 2016 14:24:08 GMT

Thanks everyone. I was able to just retrieve the images.

But...

The camera has a black screen again. I have cleared the cache and restarted etc but it's still not working. It says camera and video have unfortunately stopped.

Why does it keep happening??
Could it be a defective phone?

Re: Z5 camera black screen

Svinja — Tue, 23 Feb 2016 23:43:59 GMT

Sounds like the same error messages I got with my faulty camera unit

Re: Z5 camera black screen

Uliwooly — Fri, 26 Feb 2016 02:06:40 GMT

@EsLa422

Contact your Local support to get it inspected

Re: Z5 camera black screen

EsLa422 — Fri, 26 Feb 2016 13:27:15 GMT

Carrier sent it back for repair for a second time. Hopefully it gets fixed this time. Will they replace the phone if it happens again?

Thanks for the help.

Re: Z5 camera black screen

RobertoDS — Fri, 26 Feb 2016 13:33:57 GMT

Pershaps after a empty-solution third time