topic Re: Mobile data connection issue after tethering in XPERIA archive

Mobile data connection issue after tethering

Flix — Sat, 13 Feb 2016 15:48:31 GMT

my phone is Z5 Premium Dual,

after i use my phone as tethering device, my phone cannot connect to internet using my mobile data,

if i browse via google chrome, it always say error 503 service unavailable

i cannot open my play store too. it always say connection to google server error.

if i make my phone as tethering device again when this error occurs, then i use my tab to connect, my tab can browse/download normally, so it's not my ISP problems.

please give me advice to fix this.

Re: Mobile data connection issue after tethering

FrontierGate — Sat, 13 Feb 2016 17:14:25 GMT

What's your firmware version? Could be a bug in the firmware?

Re: Mobile data connection issue after tethering

Phy — Sat, 13 Feb 2016 18:28:02 GMT

Do you experience the same on safe mode?

How to boot on safe mode
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

How to boot on safe mode on Lolipop
1. press and hold the power key
2. once you get the pop up menu
3. press and hold "power off"
4. Boot on safe mode should become available

Re: Mobile data connection issue after tethering

Flix — Sun, 14 Feb 2016 02:39:06 GMT

did you mean build number ?

my build number 32.0.A.6.170

Re: Mobile data connection issue after tethering

Flix — Sun, 14 Feb 2016 02:39:46 GMT

i already try boot in safe mode,

the problems still occurs

Re: Mobile data connection issue after tethering

Uliwooly — Sun, 14 Feb 2016 02:41:59 GMT

@Flix

I'm a bit confused on your issue, are you saying that the Z5 Premium data stops working after tethering or while tethering?

Re: Mobile data connection issue after tethering

Flix — Sun, 14 Feb 2016 02:45:58 GMT

the step are like this :

1. my phone can use internet like normal, can browse, can open play store.

2. i use my phone as tethering device, my tab connect, browse normally.

3. stop my z5p as tethering device

4. my z5p cannot browse (always say error 503 in chrome), and cannot open play store

5. i try to make my phone as tethering device again,

6. test browsing via chrome when still as tethering device, the error still persist (503), and cannot open play store too.

7. try connect with my tab to it. can browse normally, so it's not my ISP problem.

8. already try to restart, safe mode, until now my z5p still cannot browse or open play store

Re: Mobile data connection issue after tethering

Uliwooly — Sun, 14 Feb 2016 02:52:23 GMT

@Flix

are you able to use data with other apps?

Re: Mobile data connection issue after tethering

Flix — Sun, 14 Feb 2016 03:05:28 GMT

yes, it only happen to chrome and app store,

my facebook apps, even it more slow than usual, but yes, it still can connect.

i try to clear data/cache on my app store,

and remove my google account,

now i have new problem, i can't re-add my google account, because when i try to re-add my google account, there is an erro "server error" ... **bleep**...

Re: Mobile data connection issue after tethering

Uliwooly — Sun, 14 Feb 2016 03:15:22 GMT

@Flix

Ok, then its not a phone issue, its probably a Google server issue, if you google around you can find a lot of reports on such issue that was a temporary server problem.

how long have you been experiencing that problem?

Re: Mobile data connection issue after tethering

Flix — Sun, 14 Feb 2016 03:18:25 GMT

since yesterday, when my first time use my phone as tethering device

no, it's not play store problem,

just minutes ago, i connect my phone to my friend wifi, it can connect.

i already re-add my google account using my friend wifi.

but when i stop connecting to my friend phone, the error still persist.

Re: Mobile data connection issue after tethering

Uliwooly — Sun, 14 Feb 2016 03:20:07 GMT

@Flix

That's a really odd issue, you might want to consider repairing the phone with PCC

software repair

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Mobile data connection issue after tethering

Flix — Sun, 14 Feb 2016 04:16:03 GMT

.. ok i will consider it as the last options, because i need to backup everthing before repairing.

thanks for your help.

i already contact sony support for this problem,

i will wait their answer first.

Re: Mobile data connection issue after tethering

Uliwooly — Sun, 14 Feb 2016 04:16:58 GMT

@Flix

One more suggestion, settings > apps > all > look for all the Google apps and services > clear data > uninstall updates on both chrome and play store > restart the phone > check again.

Re: Mobile data connection issue after tethering

Flix — Sun, 14 Feb 2016 10:54:55 GMT

try this,

the problem solve just for an hour,

then the problem occurs again...

i try download firefox via wifi,

but yeah, it still cant browse if i use mobile data.

Re: Mobile data connection issue after tethering

Uliwooly — Sun, 14 Feb 2016 17:55:06 GMT

@Flix

Do you have auto update apps set up on play store?

Re: Mobile data connection issue after tethering

Flix — Mon, 15 Feb 2016 12:18:09 GMT

update:

this issue has no any relation with tethering.

i already do factory reset, all mobile data connection has normal.

do update in what's new, then the connection issue come back.

so the culprit is some update from what's new, i don't know which one, because i do a bulk update.

then now i must do factory reset again.

so wasting time.

and sony local support doesn't reply my email,

Re: Mobile data connection issue after tethering

Uliwooly — Mon, 15 Feb 2016 22:32:51 GMT

@Flix

Why haven't you called them instead of emailing them? also check your spam folder.