topic Re: Mobile Data issue Z5 Compact in XPERIA archive

Mobile Data issue Z5 Compact

martinmrmus — Sat, 13 Feb 2016 15:05:18 GMT

Hi. Since last update (OTA one few days ago) I encounter with mobile data issue. I have it permanently turned on (Stamina turned off), it indicates mobile traffic LTE, H, H+ but mobile data is not working. Restarting of phone doesn't help, turning plane mode on/off doesn't help. The only solution I found out is switch to GSM and then back to LTE/3G. Could you fix this problem pls. It's really anoying to do this many times per day!

Re: Mobile Data issue Z5 Compact

FrontierGate — Sat, 13 Feb 2016 17:18:28 GMT

Firmware version? Your mobile data is LTE or 3G?

Re: Mobile Data issue Z5 Compact

martinmrmus — Sat, 13 Feb 2016 17:21:35 GMT

Laterst one 32.0.A.6.200. I have turned 3G on, but this happen also in LTE area (while using LTE).

Re: Mobile Data issue Z5 Compact

Uliwooly — Sat, 13 Feb 2016 18:24:41 GMT

@alexdon could you replicate this issue?

Re: Mobile Data issue Z5 Compact

Phy — Sat, 13 Feb 2016 18:27:28 GMT

Do you experience the same on safe mode?

How to boot on safe mode
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

How to boot on safe mode on Lolipop
1. press and hold the power key
2. once you get the pop up menu
3. press and hold "power off"
4. Boot on safe mode should become available

Re: Mobile Data issue Z5 Compact

martinmrmus — Sat, 13 Feb 2016 18:29:36 GMT

Yes I tried safe mode too, it's still happening.

Re: Mobile Data issue Z5 Compact

_alexdon_ — Sat, 13 Feb 2016 18:43:46 GMT

@mrnino Have you tried to download the internet settings again? Can't replicate.

Re: Mobile Data issue Z5 Compact

martinmrmus — Sat, 13 Feb 2016 18:45:30 GMT

@alexdon

yes, i tried a lot of things, but still happens 😕

Re: Mobile Data issue Z5 Compact

_alexdon_ — Sat, 13 Feb 2016 18:48:00 GMT

@mrnino I won't suggest you to repair software, we'll try to grab more info by Monday.

Re: Mobile Data issue Z5 Compact

_alexdon_ — Sun, 14 Feb 2016 10:18:28 GMT

@mrnino Do you have Volte option enabled? Turn it off. Also, check your APN settings again as those could have been reset.

Re: Mobile Data issue Z5 Compact

martinmrmus — Sun, 14 Feb 2016 11:58:56 GMT

@alexdon

My carrier (Telekom SK) doesn't support VoLTE, so I have no option for it in settings > call settings. Also I have re-set my APN few times (downloaded automatically by network) but it's still happening. I primary use 3G network (LTE was used just for testing). So what know. All possibilities have been spent except software repair. But I think it's nonsense to do it every time any update comes. Then I have to spend 3-4 more hours to set all my aps, settings etc. And I habe this phone about for a month and it has been repaired by PCC 4 times yet because there's everytime something wrong! Have ro say, really poor quality of latest flahship! And for example another issue adaptive bright issue. They said they'll fix it in comming Marshmallow update. So I have ro wait with buggy phone XY weeks, maybe months till they release Marshmallow. Now it just comming to beta testing so as Lollipop, end of March or early in April? Funny featuring ridiculous! 😕

Re: Mobile Data issue Z5 Compact

_alexdon_ — Sun, 14 Feb 2016 12:04:46 GMT

@mrnino I am sorry to hear this but I don't know how I can assist further on. Did you check with your operator if they don't have any issues with internet? Perhaps it is not firmware related.

Re: Mobile Data issue Z5 Compact

martinmrmus — Sun, 14 Feb 2016 13:42:08 GMT

@alexdon

called there, they said they did not notice any issues with they newtwork in previous days so... maybe som poltegeist do that 😄

Re: Mobile Data issue Z5 Compact

_alexdon_ — Tue, 23 Feb 2016 18:30:51 GMT

@mrnino Have you flashed your phone with flashtool? Or another country's firmware?