topic Re: Automatic Optimation Distortion on Xperia Z3+ Dual in XPERIA archive

Automatic Optimization Distortion on Xperia Z3+ Dual

Xperimen — Tue, 15 Mar 2016 14:32:46 GMT

I have problem on Xperia Z3+ Dual after update to 6.0, The sound to be broken/distortion if auto optimization is on. Fix bug please.

Re: Automatic Optimation Distortion on Xperia Z3+ Dual

Uliwooly — Tue, 15 Mar 2016 18:21:56 GMT

@Xperimen

could you elaborate? perhaps create a video > upload it to youtube > post the link here

Re: Automatic Optimation Distortion on Xperia Z3+ Dual

CameronT — Tue, 15 Mar 2016 23:31:49 GMT

@Xperimen,

A video of the issue would be extremely helpful. Could you also please test it in safe mode too and see if the issue persists?

Re: Automatic Optimation Distortion on Xperia Z3+ Dual

Xperimen — Wed, 16 Mar 2016 05:19:28 GMT

This is youtube link: https://youtu.be/BpdFMj8sWSA

The sound sometimes to be broken/distortion if auto optimization is on after updating to 6.0.

Re: Automatic Optimation Distortion on Xperia Z3+ Dual

CameronT — Wed, 16 Mar 2016 23:18:04 GMT

@Xperimen, have you been able to test it in safe mode and see if the same issue occurs?

Re: Automatic Optimization Distortion on Xperia Z3+ Dual

Xperimen — Thu, 17 Mar 2016 12:23:12 GMT

@CameronT I just try it in safe mode and the problem remains the same, what should I do?

Re: Automatic Optimization Distortion on Xperia Z3+ Dual

Xperimen — Thu, 17 Mar 2016 12:44:37 GMT

@CameronT In safe mode the sound always distortion if auto optimization is on.

Re: Automatic Optimization Distortion on Xperia Z3+ Dual

CameronT — Fri, 18 Mar 2016 00:29:55 GMT

@Xperimen,

It could be that the update did not install correctly. Can you please try a software repair and see if it's any better afterwards?

Re: Automatic Optimization Distortion on Xperia Z3+ Dual

Xperimen — Fri, 18 Mar 2016 00:47:28 GMT

@CameronT I've tried to repair with PC Companion but still so. The problem came sometimes, now being fine.

Re: Automatic Optimization Distortion on Xperia Z3+ Dual

Xperimen — Fri, 18 Mar 2016 01:20:08 GMT

@CameronT Now being fine but auto optimization has no effect even if turned on.

Re: Automatic Optimization Distortion on Xperia Z3+ Dual

CameronT — Fri, 18 Mar 2016 01:39:27 GMT

@Xperimen,

Interesting. Seems like something is happening with this update but it's hard to pinpoint which.

To confirm, did you restore your backup before or after testing this?

Re: Automatic Optimization Distortion on Xperia Z3+ Dual

Xperimen — Fri, 18 Mar 2016 01:53:54 GMT

@CameronT I am restore apps after updating to 6.0.

Re: Automatic Optimization Distortion on Xperia Z3+ Dual

Xperimen — Fri, 18 Mar 2016 17:10:31 GMT

@CameronT and Sony mobile team, DSEE HX also isn't give effect maybe broken too, please fix bug asap. I really dissapointed with this phone, this phone VERY EXPENSIVE but not according with the price. Last year the phone is overheat and can't use camera, other apps too, and now the sound, smartphone with many problems. Can I apply to Sony Mobile for compensation or replace with new unit?

Re: Automatic Optimization Distortion on Xperia Z3+ Dual

CameronT — Mon, 21 Mar 2016 23:14:13 GMT

@Xperimen,

We have found the cause for the sound distortion you may experience when automatic optimization is enabled and this will be fixed in a coming software update.

To work around this until the update is available you can turn off automatic optimization.

From your Home screen, tap the Application screen icon.
Find and tap Settings > Sound & notification > Audio settings > Sound effects.
Find and tap Automatic optimization.
Drag the slider beside On to the left.

Re: Automatic Optimization Distortion on Xperia Z3+ Dual

Xperimen — Thu, 24 Mar 2016 15:59:08 GMT

@CameronT Thanks, I'll wait for software update

Re: Automatic Optimization Distortion on Xperia Z3+ Dual

Xperimen — Wed, 27 Apr 2016 12:58:40 GMT

@CameronT the sound still broken 😵

Re: Automatic Optimization Distortion on Xperia Z3+ Dual

Sylus — Sun, 01 May 2016 08:23:14 GMT

I've uploaded a Video on Youtube about my problem. Please check it out. https://youtu.be/iu_hX7u7hVA

Re: Automatic Optimization Distortion on Xperia Z3+ Dual

Xperimen — Tue, 10 May 2016 04:31:33 GMT

Very slow response to fix problem, don't use this phone again.

Music Sound Broken on Xperia Z3+ Dual

Xperimen — Fri, 27 May 2016 01:45:39 GMT

When Sony Mobile will fix sound distortion on Xperia Z3+ Dual?

Re: Music Sound Broken on Xperia Z3+ Dual

MarlonUk1 — Fri, 27 May 2016 02:00:34 GMT

sound perception is a subjective, if you really think there is wrong with your device speakers , I suggest to have your phone checked at your local service center Local support