topic Re: SD Card not recognized in XPERIA archive

SD Card not recognized

simson09 — Wed, 30 Dec 2015 19:27:52 GMT

Hi,

I've just received a Xperia Z5 E6653 (build number : 32.0.A.6.200).

I tried to use a MicroSD card that I had in my previous phone, but it seems not to be recognized, whereas it is in an Xperia Z3 compact.

Going to Settings > Storage, both SD card options are greyed.

Any idea how to solve this issue ?

Already tried :

- Rebooting the phone

- 4 different cards, formatted as exFat or Fat32

- Restoring default settings

Thanks in advance for your help

Re: SD Card not recognized

_alexdon_ — Wed, 30 Dec 2015 19:31:38 GMT

My guess is that you didn't insert it correctly. It is a bit tricky on the Z5 generation (will leave you link with Z3+, it is the same):

/t5/Xperia-Z3/How-to-insert-SIM-and-SD-card-in-Xperia-Z3/m-p/1007696#M130

Re: SD Card not recognized

simson09 — Wed, 30 Dec 2015 19:36:52 GMT

Thanks for the link, but this is how I inserted the cards, and still not recognized 😞

Re: SD Card not recognized

_alexdon_ — Wed, 30 Dec 2015 19:37:44 GMT

So on the compact all the cards work? Did you format them using a computer?

Re: SD Card not recognized

simson09 — Wed, 30 Dec 2015 19:39:42 GMT

Only tried the first one on the compact, after having formated it on a computer. It is a 64Gb formated as exFat. No problem with Z3 compact, but no luck with my new Z5.

All other cards have not been tried on Z3 compact, but all been formated today on a computer.

Re: SD Card not recognized

_alexdon_ — Wed, 30 Dec 2015 19:40:43 GMT

What if you try to force format into FAT32 using your computer and insert it like that?

Re: SD Card not recognized

simson09 — Wed, 30 Dec 2015 19:47:17 GMT

Still no luck with a FAT32 card that worked with the Z3 compact 😞

Re: SD Card not recognized

_alexdon_ — Wed, 30 Dec 2015 19:50:21 GMT

Strange, ok then. Download this program and check all your cards. Just to be safe.

Re: SD Card not recognized

simson09 — Wed, 30 Dec 2015 20:02:36 GMT

Just did it, no error reported.

Re: SD Card not recognized

_alexdon_ — Wed, 30 Dec 2015 20:25:31 GMT

You should contact your Local support and perhaps have the device examined.

Re: SD Card not recognized

simson09 — Thu, 07 Jan 2016 08:22:35 GMT

I've just requested a repair and will send my device to the support.

I'll let you know once I get a status about my problem.

Re: SD Card not recognized

_alexdon_ — Thu, 07 Jan 2016 12:12:40 GMT

Good, I hope they'll help with this.

Re: SD Card not recognized

simson09 — Mon, 18 Jan 2016 21:37:08 GMT

My device just came back from support.

Software issue detected, firmware restored, tests passed, but I guess they didn't test the sd card as the issue is still exactly the same...

Do you another solution or does it worth sending it back again?

I'm afraid they will 'solve' it the same way and having my device issue never fixed... 😕

Re: SD Card not recognized

lonestar1 — Tue, 19 Jan 2016 01:57:25 GMT

Make sure the pin of SD card is facing up

Re: SD Card not recognized

simson09 — Tue, 19 Jan 2016 08:24:09 GMT

Yes they are. There is only one way to insert the microSD card, so no chance to do a mistake on this step.

Re: SD Card not recognized

_alexdon_ — Tue, 19 Jan 2016 09:21:12 GMT

Well did you complete a form before sending it in?

Re: SD Card not recognized

simson09 — Tue, 19 Jan 2016 09:24:41 GMT

Yes. The form was in the box with the phone, describing the issue.

The phone has been sent to a sub-contractor (SBE, as I'm in France). I've read lots and lots of negative feedbacks about this company, which seems to be known for (almost) never solving problems, and only flashing devices to restore firmware...

Re: SD Card not recognized

_alexdon_ — Tue, 19 Jan 2016 09:32:17 GMT

I am sorry to hear that, perhaps they didn't solve the problem you sent the device in for.

Re: SD Card not recognized

Pablogugu — Tue, 16 Feb 2016 16:55:44 GMT

I have the same problem.

Just got the phone some weeks ago.This is really annoying...

What should I do ? Buy a different phone ?

Re: SD Card not recognized

AD977 — Fri, 23 Sep 2016 02:51:04 GMT

A week ago upgraded the software on Xperia Z5 Dual. All photos were backed up to SD card. After installing when I checked the SD images most of them can't be opened. Like six months worth of photo's. Since I dont have any other back up was wonderinr what I can do?

Card Reading sofware /Repairing/ Change of card readers all didn't work!

I tried to read it on laptop (Mac) it didnt work.

So upset now. Don't know what else to do!

Help please!