topic Re: Z3 Headset audio issues in XPERIA archive

Z3 Headset audio issues

Kurobara — Tue, 09 Feb 2016 18:27:24 GMT

So my headset has randomly stopped working, I have checked other threads and followed the steps there but my issue hasn't been resolved. I have gone into apps, force stopped smart connect, disabled etc and restarted my phone I also installed soundabout so here is where I am at, the headphones are working for media and when I get an incoming call as soon as I answer it switches to the built in speaker.

Re: Z3 Headset audio issues

Uliwooly — Tue, 09 Feb 2016 18:58:35 GMT

@Kurobara

Just to clarify, audio from media (videos, music, youtube, spotify, etc) work fine w/ headphones but not calls?

if that's so, settings > apps > all > phone (there might be more than one) > clear data > restart the phone check again.

if you encounter the same issue, boot on >>> safe mode and report back

Re: Z3 Headset audio issues

Kurobara — Tue, 09 Feb 2016 19:29:47 GMT

They only worked once I installed soundabout, just cleared the data under phone and it appears to be working fine.

Re: Z3 Headset audio issues

Uliwooly — Tue, 09 Feb 2016 19:54:47 GMT

@Kurobara

Great, keep us updated.

Re: Z3 Headset audio issues

Kurobara — Wed, 10 Feb 2016 07:41:54 GMT

So when I went to use my phone this morning the same issue has happened I will try putting it in safe mode and see how that fairs

Re: Z3 Headset audio issues

Phy — Wed, 10 Feb 2016 07:56:49 GMT

Trying repairing the phone with PC Companion.
http://support.sonymobile.com/gb/tools/pc-companion/

Re: Z3 Headset audio issues

Kurobara — Thu, 11 Feb 2016 16:57:22 GMT

Tried that still not working.

Re: Z3 Headset audio issues

Uliwooly — Thu, 11 Feb 2016 19:16:22 GMT

@Kurobara

Contact your Local support to get the phone inspected.