topic Re: Xperia Z1 - Headset not supported message in XPERIA archive

Headset not supported error Xperia z1

Karl4 — Sun, 27 Dec 2015 14:50:51 GMT

The message this headset is not supported keeps appearing even when there is nothing connected. I've tried Sony connect app forcestop,clear data, uninstall updates all with reboots to no avail any other ideas?

Re: Headset not supported error Xperia z1

Uliwooly — Sun, 27 Dec 2015 20:05:43 GMT

@Karl4

What happen if you connect headphones?

Message keep coming

RH3 — Tue, 29 Dec 2015 07:05:22 GMT

A message keep coming on my screen saying that my device is not supported visit sony website, what is that i cant understand

Re: Message keep coming

Samuel1 — Tue, 29 Dec 2015 07:19:02 GMT

Could you please elaborate: when do you get this message saying device not supported?

Re: Headset not supported error Xperia z1

Karl4 — Tue, 29 Dec 2015 07:30:34 GMT

It's stopped by itself??? It was showing the same message with head phones connected the ones that came with the phone.it was just popping up randomly. Maybe there was an update to smart connect.

Re: Message keep coming

_alexdon_ — Tue, 29 Dec 2015 08:22:15 GMT

Are you sure the message is not about headset not supported?

Smart connect error

Pranu1 — Tue, 29 Dec 2015 18:07:44 GMT

I am getting an popup of Headset not supported frequently, eventhough the headset is not plugged in. I have tried with clear data, force stop and again updating the smart connect app. But still now the problem is not solved. The popup is still appearing on the screen. Please provide me the solution for this.

Re: Smart connect error

Ashroft98 — Tue, 29 Dec 2015 18:22:59 GMT

You could reinstall the app as a last resort.

Uninstall the updates of the app and then reupdate them.

Re: Smart connect error

Uliwooly — Tue, 29 Dec 2015 19:14:43 GMT

@Pranu1

What happen if you connect a pair of headphones, does it work?

Re: Headset not supported error Xperia z1

Pranu1 — Wed, 30 Dec 2015 05:09:51 GMT

When the headset is connected, the error is not coming up... But when i disconnect it after a while the popup starts appearing again....

Re: Headset not supported error Xperia z1

_alexdon_ — Wed, 30 Dec 2015 15:36:40 GMT

@Pranu1 @Karl4 @RH3

Have any of you sent the device into service?

Xperia Z1 - Headset not supported message

ttkvien — Tue, 12 Jan 2016 08:30:12 GMT

Hi. My Xperia Z1 keeps getting "Headset not supported. Use another headset or visit the Sony Mobile support site for more information" message even there is nothing plugged into my phone. It 's very annoying.

I followed the instructions in this topic but it didn't work: /t5/Xperia-Z1-Compact/Headset-not-supported-message-even-unplugged/m-p/1045420#M18340

Re: Xperia Z1 - Headset not supported message

Uliwooly — Fri, 15 Jan 2016 02:51:30 GMT

@ttkvien

If nothing works then contact your Local support

Re: Headset not supported error Xperia z1

Karl4 — Wed, 20 Jan 2016 00:15:34 GMT

I'm thinking over time there has been a build up of foreign in the head set port. I'll get it cleaned and report back.

Headphones

BertiFC — Wed, 16 Mar 2016 07:49:56 GMT

When I plug in my headphones, sometimes a message comes up to say that they are unsupported and sometimes they work fine, and they work on other devices and other headphones work with my phone. Sometimes restarting the phone helps, but often not.

Re: Xperia Z1 - Headset not supported message

Eric1565890 — Sun, 03 Apr 2016 23:49:05 GMT

I got this popup too, so annoying, can't find any support from the Sony website

Re: Headset not supported error Xperia z1

Sawas1 — Fri, 27 May 2016 20:11:15 GMT

Help it is aber now in my device😱😱😱

xperia z1 headset

afacan — Tue, 07 Jun 2016 20:36:25 GMT

Xperia Z1 headset is not supported , but the headset is not plugged in constantly getting alerts

help me pls