topic Re: Z5 Premium Headset Not working in XPERIA archive

Z5 Premium Headset Not working

Makss — Fri, 05 Feb 2016 19:36:36 GMT

Hello All

I bought a Z5 Premium from Amazon and got it in the US. The phone arrived in original packing, but the headphone port does not work. I have tried many headphones with it with no luck. If I shove it and jiggle it and wiggle it, one of the headphones work for a small duration but then stops. If I use soundabout, then I can force audio to the audio port. If I enable soundabout to detect whether headset is plugged in or not, then it doesnt detect headset. I have disabled that detection feature. It is awful to have a $700 phone and now i cant use headset !! Anyone...any suggestions...please help...I have tried soft reset, hard reset, uninstalling smart connect ...and many different solutions provided....nothing works. HELPPPPP

Re: Z5 Premium Headset Not working

Uliwooly — Fri, 05 Feb 2016 19:50:46 GMT

@Makss

Have you repaired it with PCC?

software repair

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Z5 Premium Headset Not working

Makss — Fri, 05 Feb 2016 19:57:49 GMT

I am going to try it now...My data is backed up ..so it should be fine...Let me try it and will get back to you...

Maks

Re: Z5 Premium Headset Not working

Uliwooly — Fri, 05 Feb 2016 20:24:18 GMT

@Makss

Keep us updated, if that doesn't work, you will have to contact Amazon .

Re: Z5 Premium Headset Not working

Makss — Fri, 05 Feb 2016 20:48:29 GMT

The worst part is that there is no warranty on it 😞 . Its an international seller ..so pretty much its $700 down the drain ...

Re: Z5 Premium Headset Not working

Makss — Fri, 05 Feb 2016 20:49:00 GMT

Phone reset is complete...Keeping fingers crossed...going to turn it on now

Re: Z5 Premium Headset Not working

Makss — Fri, 05 Feb 2016 20:55:17 GMT

Did not work :-((( . I plugged in a very old headset and it worked. The new headset which came with phone, nor the ones I got from Samsung is not being recognized. The one which worked is the one in which the pin has 2 rings..The ones with 3 rings is not working ! I dont know what is wrong with this phone ,,,:smileysad:

Re: Z5 Premium Headset Not working

Uliwooly — Sat, 06 Feb 2016 20:52:26 GMT

@Makss

I'm sorry to hear that, you might have to send it back to amazon

Re: Z5 Premium Headset Not working

Lord_viridis — Sat, 06 Feb 2016 21:50:28 GMT

As uliwooly said, back to the Amazon seller.
Although your warranty is not applicable due to region restrictions, your Amazon A to Z guarantee will still cover you.

Re: Z5 Premium Headset Not working

cushy — Sun, 07 Feb 2016 22:12:53 GMT

Im having the same issue. I was using ym phone and it just turned off automatically and is now unresponsive! Phone is only 3 weeks old!!