topic Re: Z5 compact headphone volume up, system ui problems in XPERIA archive

Z5 compact headphone volume up, system ui problems

dp2 — Sat, 28 May 2016 22:13:21 GMT

Hello when I try to turn my volume up on mii phone when my headphones are plugged in mii system ui pops up saying it's not working & then locks my screen. Deleted mii background too, but I kno that's because my system ui not working. Is there a fix for this??

Re: Z5 compact headphone volume up, system ui problems

MarlonUk1 — Sun, 29 May 2016 02:11:54 GMT

can you take a screenshot if this problem shows up?

try to clear smart connect app

settings>apps>smartconnect>clear data

also try to clear Xperia Home

settings>apps>Xperia home>clear data

Re: Z5 compact headphone volume up, system ui problems

Emir1 — Thu, 02 Jun 2016 12:40:59 GMT

Hi @dp2,

I am sorry to hear about that.

First I would suggest that you troubleshoot the way @nolramlb suggested, but in addition you may also try to see if the same happens in safe mode. Let us know how it behaves once you've tried that.

Re: Z5 compact headphone volume up, system ui problems

dp2 — Fri, 03 Jun 2016 17:14:15 GMT

I cleared out both apps like you suggested, no difference, even restarted my phone so it would stay. But I have noticed that I can turn the volume down and then when I try to turn it back up it will only go to the halfway point. So I went to the smart connect app and went to settings and turned the volume all the way up so when I put my headphones back in the volume will be louder. Still no difference 😥. When I try to go past the halfway point that's when I get the ui pop up message and my phone blacks out. I did take a screenshot of it. I'm not sure how to put it in here though. I'm getting ready to try safe mode.

Re: Z5 compact headphone volume up, system ui problems

dp2 — Fri, 03 Jun 2016 17:40:37 GMT

Just tried the safe mode method & the same thing happens. System ui message pops up & then turns mii screen off. I'm guessing this is something Sony did w/the phone to prevent too loud of music thru headphones. Do u have this problem, can you go more than halfway up your volume rocker while your headphones are plugged in??

Re: Z5 compact headphone volume up, system ui problems

Mimi666 — Fri, 24 Jun 2016 11:13:54 GMT

I have the same problem!! It's so annoying.... I'm hoping they are going to do something about it

Re: Z5 compact headphone volume up, system ui problems

Mimi666 — Fri, 24 Jun 2016 11:28:46 GMT

And the funny thing is it didn't happen straight away but a week after the update...

Re: Z5 compact headphone volume up, system ui problems

Bugmenotsony — Sun, 03 Jul 2016 04:47:32 GMT

Yeah you just should post your screenshots for clarification.

Re: Z5 compact headphone volume up, system ui problems

Algxen — Mon, 17 Oct 2016 20:14:32 GMT

The same happens to me, I'll see if I can post a Screenshot

Re: Z5 compact headphone volume up, system ui problems

Algxen — Mon, 17 Oct 2016 21:26:10 GMT

Here are the screenshots: