topic Re: Soft keys doesn't work but some time its work in XPERIA archive

Soft keys doesn't work but some time its work

mobbiz — Fri, 25 Dec 2015 21:31:10 GMT

Soft keys doesn't work but some time its work i have to touch again and again to click home and back button , when i open camera application even i cant go back because there bottom dots not clickable and not working on my mobile, i factory reset my mobile using pc compaing too but still i have that problem, and chekced using safe mode i guess this problem is a hardware related issues please help me to get fix this problem

Re: Soft keys doesn't work but some time its work

Uliwooly — Fri, 25 Dec 2015 21:34:17 GMT

I think it is a hardware issue, contact your local Xperia support to get it inspected

Contact your local Xperia care

http://www.sonymobile.com/global-en/support/contact-us/

Re: Soft keys doesn't work but some time its work

mobbiz — Fri, 25 Dec 2015 21:42:28 GMT

but my contry no any support argent

Re: Soft keys doesn't work but some time its work

Uliwooly — Fri, 25 Dec 2015 22:20:31 GMT

@mobbiz

There isn't much to suggest here, I'm sorry, you could try again with PCC but this time do NOT install any app see if it works

software repair

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Soft keys doesn't work but some time its work

Christofer — Mon, 28 Dec 2015 16:23:02 GMT

Hi @mobbiz,

Try sending an email to questions.lk@support.sonymobile.com and see if you can get in touch with your local support team that way. If not then try contacting your retailer about this and see if they are able to help you get your phone sent to one of our authorised service centers.