topic Re: Camera button loose and not working in XPERIA archive

Camera button loose and not working

lambo — Wed, 03 Feb 2016 11:17:52 GMT

Hi all.

My camera button seems to be broken. It's completely loose and you can push it down till it is flush with the frame of the phone. Focusing and taking pictures don't work. I only noticed this today while trying to take a picture and it worked before. I have had this device for just over a month now.

What should I do?

Re: Camera button loose and not working

Qatrium — Wed, 03 Feb 2016 11:33:21 GMT

@lambo

Sorry to hear that, you need to contact your Local support as soon as possible to get it fixed, and note that water resistance is probably lost so avoid exposing your phone to water ingress.

Re: Camera button loose and not working

lambo — Wed, 03 Feb 2016 11:35:38 GMT

So I have to send it back? How long would a repair like that cost?

Re: Camera button loose and not working

lambo — Wed, 03 Feb 2016 11:36:27 GMT

I mean how long would it take + would it cost anything?

Re: Camera button loose and not working

Christofer — Wed, 03 Feb 2016 11:38:31 GMT

Hi @lambo,

I'm sorry to hear this.

You need to contact your Local support team for more information on how to proceed as well as expected service time and such.