topic Stuck pixel on my Xperia Z3 in XPERIA archive

Stuck pixel on my Xperia Z3

MAZ23 — Tue, 02 Feb 2016 13:23:35 GMT

I bought my Xperia Z3 6 months ago. And 2 days ago my phone screen appeared green stuck pixel. How i can fix this?? What's the solution?
Thanks..

Re: Stuck pixel on my Xperia Z3

MarlonUk1 — Tue, 02 Feb 2016 13:30:41 GMT

this might be a hardware problem, have your phone check at your local Sony service center. try to ask them if it's covered by your warranty.

however, have you tried booting up on safe mode? does it show up? or try using the Diagnostics if it is still visible..

Re: Stuck pixel on my Xperia Z3

MAZ23 — Tue, 02 Feb 2016 13:36:32 GMT

How to booting up on safe mode? And how to diagnostics too?

Re: Stuck pixel on my Xperia Z3

MarlonUk1 — Tue, 02 Feb 2016 13:39:35 GMT

https://support.sonymobile.com/global-en/xperiaz3compact/userguide/Running-diagnostic-tests/

/t5/FAQ/How-to-boot-your-phone-into-safe-mode/td-p/348008

Re: Stuck pixel on my Xperia Z3

MarlonUk1 — Tue, 02 Feb 2016 13:47:13 GMT

/t5/FAQ/How-to-boot-your-phone-into-safe-mode/td-p/348008

Re: Stuck pixel on my Xperia Z3

MarlonUk1 — Tue, 02 Feb 2016 13:47:33 GMT

https://support.sonymobile.com/global-en/xperiaz3compact/userguide/Running-diagnostic-tests/

Re: Stuck pixel on my Xperia Z3

MAZ23 — Wed, 03 Feb 2016 17:38:11 GMT

Thanks for your info. I've tried, but the stuck pixel is still there

Re: Stuck pixel on my Xperia Z3

MarkMRL — Wed, 03 Feb 2016 21:54:19 GMT

Stuck/dead pixels cannot be fixed, especially if they are black, even if they are missing a single subpixel (ie pixel appears purple instead of white = missing green subpixel).

My Z3 had 2 dead pixels and it was replaced under warranty no questions asked.

Re: Stuck pixel on my Xperia Z3

Jake-SonyXperia — Thu, 04 Feb 2016 01:53:02 GMT

Hi Guys,

I do suggest doing as @MarkMRL has pointed out, get the device checked by a service agent, dead pixels are not fixable through software repairs, they are hardware based.

Let us know how you get on.