topic Z5 Premium headphone socket broken. in XPERIA archive

Z5 Premium headphone socket broken.

AndrewKelly — Tue, 02 Feb 2016 00:29:25 GMT

Hi,

I've had my Sony Z5 Premium for about 3 months now, and this morning the headphone socket stopped working. When I start playing music it works, but if I touch the headphone wire at all the music stops playing. At first I thought this was a broken pair of headphones, so I tried another pair, it seems I can make the music stop playing even by touching the frame of the device. I think the phone believes that the headphones have been removed when they haven't and hence it stops playing the music.

Booting into Safe Mode doesn't fix the problem, and different headphones all show the same problem too. Do you think I can get it repaired by Sony under warranty?

Thanks,

Andy.

PS: I notice in other sections of this forum that the Z3 had a similar issue. You'd think with the heritage that Sony has in the portable music player space they'd be able to get this bit right!

Re: Z5 Premium headphone socket broken.

Jake-SonyXperia — Tue, 02 Feb 2016 00:37:17 GMT

Hi AndrewKelly,

Welcome to the community,

Sorry to hear about the issue. Is this also happening with the Sony supplied headphones to? if you have none are you able to clarify if the other headphones are CTIA or OMTP?

Re: Z5 Premium headphone socket broken.

AndrewKelly — Tue, 02 Feb 2016 00:58:03 GMT

I'll have to dig out the Sony headphones that came with the phone, they were the first things I threw in the drawer. I'm not sure if my current headphones (which have worked fine for the past 3 months) are CTIA or OMTP.

Re: Z5 Premium headphone socket broken.

AndrewKelly — Tue, 02 Feb 2016 22:36:20 GMT

I found my Sony headphones that came with the phone, using these (or any other headphones) now results in no sound being played through the headset, it just comes out of the phone speaker. It looks like the phone doesn't recognise that any headphones have been plugged in.

I've checked for lint in the headphone socket but its clean.

Re: Z5 Premium headphone socket broken.

Jake-SonyXperia — Wed, 03 Feb 2016 04:01:53 GMT

That is unfortunate, it seems to be hardware related, I would suggest maybe taking the device back to the place of purchase or contacting Sony Mobile within your region.

Use my signature for contact details.

Re: Z5 Premium headphone socket broken.

Lainehart — Mon, 29 Feb 2016 04:46:06 GMT

This happened to my Z5 Premium as well. Sony have been extremely unhelpful in helping me get it fixed

Re: Z5 Premium headphone socket broken.

Anto23 — Mon, 29 Feb 2016 17:10:33 GMT

I had the same problem, download the application sound about on the play store, it should fix the problem

Re: Z5 Premium headphone socket broken.

ps109125 — Fri, 19 Aug 2016 16:44:42 GMT

https://m.youtube.com/watch?v=g2CTcnx-az4
This video will help to u

Re: Z5 Premium headphone socket broken.

Erik2017 — Sun, 21 Aug 2016 12:23:51 GMT

I've got the same problem, had the phone since may

Headphones jack issues

Karemshaker — Mon, 22 Aug 2016 17:18:01 GMT

Hi every one
Me and others have proplems with headphone's jack
I think that is all because of smart connect app
This app is the proplem because whe we download soundabout the headphones works
So i need to ask sony a question
Why do i need to download a manual app to use my headphones?
The proplem is not a hardware and that comfortable
Please help us with this issue
Notice: i dave the same proplem with my old xperia z2 & z3 now don't make me hate my new z5 premium
Thanks

Re: Headphones jack issues

Erik2017 — Mon, 22 Aug 2016 19:16:32 GMT

Was reading on some other discussions that's it's a major software bug, not hardware

Re: Z5 Premium headphone socket broken.

BlakeMario — Tue, 23 Aug 2016 00:55:29 GMT

It looks like some switch than let the phone notice the headphones are connected didn't work, or something like that, it could be a minor hardware problem, or a major software I'm not sure!

Re: Z5 Premium headphone socket broken.

Macey — Thu, 08 Sep 2016 07:50:54 GMT

Ladies and gents,

It would appear this is certainly a hardware issue, the part of the socket that recognises the earphones being plugged in, seems to stop working, I am going to strip the socket down to see what the issue is, (some mechanical part failure or bending of contacts i would guesstimate) i will post all findings here. Although the software mod works in that it forces your device to use the headphone socket as it's output and credit to the software creator, it doesn't appease the fact that evidently Sony have an issue with their headphone socket. I too had a faulty one after only three months, and I purchased an OEM part and you can still see the light through this one too. Now mine has gone fault again after only a few weeks. After twenty years as an electro-mechanical design engineer I find this rather poor from a company with normally such a good reputation. Sort it out Sony, do a recall on the headphone socket...more to follow with pics on findings

SONY wanting £120 to repair FAULTY headphone socket!!!!! NOT HAPPY!

Billymcc — Thu, 29 Sep 2016 19:47:32 GMT

I sent my Z5 premium away as the hedphone socket was loose / faulty, phone is only 9 months old!

I was upfront about the issue but they told me to send it over, 10 days later i get a quote for £120!

Im really not happy and im looking for advice.

Im very careful with my phone and its not got a sctatch on it, i even used the sony headphones!!

Can anyone help me resolve this issue cause ineed my phone back and repaired!!

Re: SONY wanting £120 to repair FAULTY headphone socket!!!!! NOT HAPPY!

Uliwooly — Thu, 29 Sep 2016 19:58:34 GMT

I'm sorry to hear about your issue but this is a user based forum, you have to stay in contact with your Local support

Re: SONY wanting £120 to repair FAULTY headphone socket!!!!! NOT HAPPY!

Billymcc — Thu, 29 Sep 2016 20:03:44 GMT

Im looking for support as I sent the phone with a faulty headphone socket and they have quoted for a "replacement display" what are they on about?

I have no confidence in this repair centre!

Billy

Re: SONY wanting £120 to repair FAULTY headphone socket!!!!! NOT HAPPY!

Uliwooly — Thu, 29 Sep 2016 20:34:19 GMT

Perhaps if you escalate this with your local support.